To Apply for this Job Click Here

Key Qualifications

Required Qualifications

5+ years of experience supporting enterprise contact center platforms within banking or financial services.Firsthand experience as an application owner, platform owner, or senior administrator for:

o Verint Workforce Management

o Verint Quality Management / Automated Quality Management

Experience integrating WFM/QA platforms with cloud-based telephony, preferably:

o Amazon Connect or AWS-hosted contact center solutions.

Strong technical foundation, including:

o API-based integrations

o Secure file transfers (SFTP)

o Data validation and reconciliation

o Basic SQL or data analysis skills

Experience working within formal change management, risk, and audit processes. [Excellent communication skills with the ability to engage operations leaders, technologists, and risk/compliance partners. 1442928kjm_1768315369 To Apply for this Job Click Here