Redmond, WA, 98073, USA
15 hours ago
Program Manager - Change Management
Job Description • Lead change management strategy and execution, including change assessments to understand the scope and scale of upcoming changes, stakeholder impacts, and potential areas of resistance - ensuring business readiness and alignment. • Define change goals and success metrics in partnership with cross-functional stakeholders; monitor and report on progress and impact. • Enhance project plans with clear enablement deliverables and milestones to support successful solution implementation and user adoption. • Collaborate closely with program managers, workstream leads, and business stakeholders; facilitate working sessions, readiness checkpoints, and leadership alignment meetings to keep initiatives on track. • Translate complex product functionality into clear, accessible messaging and narratives that resonate with both technical and non-technical stakeholders. • Develop and iterate on pre- and post-launch learning content; own communications, learning, and knowledge management plans to drive adoption of new tools and processes. • Support project delivery by participating in user acceptance testing, creating training documentation, and delivering training sessions. • Monitor feedback and adoption progress; analyze enablement effectiveness through KPIs and feedback, making data-driven adjustments to continuously improve outcomes. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • Bachelor’s degree in a business-related or quantitative field. • 5+ years of experience in program management, change management, sales enablement, or learning and development. • Proven ability to manage multiple initiatives simultaneously and work autonomously in a fast-paced environment. • Strong project management, organization and stakeholder engagement skills, including building relationships and fostering trust quickly. • Exceptional communication, facilitation and presentation skills, with the ability to clearly articulate ideas and concepts to diverse audiences. • Expertise in developing impactful learning content (e.g., playbooks, one-pagers, demos, case studies). • Experience with Google Suite, project management and CRM tools. • Prosci ADKAR Model certification or similar change management framework. • Experience producing written and video content in innovative formats. • Familiarity with Learning Management Systems, survey tools, and reporting platforms. • Experience collaborating with engineering, product, and data teams.
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