Description Amazon is currently looking for a highly motivated, forward-thinking and analytical Program Manager - Carrier Management to join the Global Logistics Exports team. Global Logistics team is dedicated to building, managing and operating a worldwide logistics network that enables B2C cross borders shipments from anywhere in the world and delivers to customer anywhere in the world, cost effectively The role represents a critical function with Global Logistics to continuously improve the service levels, capacities, and costs of our logistics service providers to ensure promises to the customers are being maintained. Key job responsibilities Key job responsibilities - Own the relationship with the 3PL carriers and manage their operations entirely - Deliver KPIs defined for destination service, including root cause analysis, solution design and implementation - Support Global Mile Operations Peak Readiness Plans, owning the carrier management component - Drive overall destination service strategy for Global Mile. - Manage internal support teams and build processes and tools to enable scalable and flexible operations. - Work with program managers and business leaders to communicate and impact critical business initiatives - Gather and analyze data to help drive business decisions Basic Qualifications - Experience in program or project management - Experience with Excel - Bachelor's degree or equivalent Preferred Qualifications - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.