Program Manager Job ID 234601 Posted 19-Aug-2025 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service Location(s) Englewood - New Jersey - United States of America About the role As a CBRE Program Manager, you will be responsible for managing and overseeing the 3rd party contracts. Example includes Food and Beverage, Transportation and Mail Services. This job is part of the Program Management function. They are responsible for the creation and delivery of strategic programs representing major company initiatives. What you’ll do + Responsible for handling food and beverage services and vendor performance. + Responsible for all food service-related activities including quality improvement, sanitation, and facility-related activities. + Manages and handles customer complains and feedback and ensure that ethe customers are provided with high level service + Establish target KPI's, schedules, policies, and procedures. + Manages all transportation and commute programs and services. + Manages third part vendor performance: SLA/KPI performance, tracking and reporting. + Supervises Mail Services program and any carriers/vendors. + Provides on-site supervision and support of day-to-day operations. + Ensure that all functions remain on schedule and any issues get escalated and resolved so that the program gets completed on time. + Manage internal and external relationships in support of programs. + Work with core teams to develop solutions and guide project teams throughout delivery. + Conduct financial or business evaluations. + Maintain effective client relationships. + Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement. + Impact a range of customer, operational, project, or service activities within own team and other related teams What you’ll need + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. PgMP or PMP certifications preferred. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. + Ability to exercise judgment based on the analysis of multiple sources of information. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Why CBRE? When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! Benefits eligible within 30 days from hire. 15 days of PTO and 11 holidays. **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. Residents: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Program Manager position is $100k and the maximum salary for the Program Manager position is $110k. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. **Equal Employment Opportunity:** CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)