We are rapidly expanding our Cloud Native and AI Infra business in APAC and are seeking a Principal TPM to serve as outbound TPM owner for key accounts. In this role, you will work closely with both executive level and working level stake holders at strategic accounts to drive OCI adoptions, deliver value, and foster long-term growth. 

This position is based in China/Hong Kong.

Job Description

The Strategic Customers, Engineering team (SCE) at OCI is tasked with managing the relationships with some of our most significant customers. You are the ultimate owner at SCE for overall customer satisfaction and account healthiness.   Serve as the primary point of contact for customer success within OCI. Working closely with customer engineers, infra and service teams to address customer issues in a prompt and scalable way. Take ownership of growth. Identify and foster growth opportunities. Lead major expansion projects and build strong partnership with sales. Proactively address growth blockers by pulling in the right teams, driving escalations, locating solution plans and tracking progress.  Own leadership reporting and drive agenda for cadence meetings between customers’ infra leadership and OCI executives, and own OCI executive talking points, track action items and delivery.