Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Program Manager, Learning and Development (L&D), Sales and Customer Success Academy

Job Title: Program Manager, Learning and Development (L&D)
Overview: The Program Manager, Learning and Development (L&D) plays a pivotal role in designing, delivering, program managing and optimizing high-impact skilling initiatives and development programs for Sales and Customer Success teams, in a way that is aligned with the organization’s strategic priorities at the global and regional levels. Sitting within the global Sales and Customer Success Academy team, this role is responsible for managing a portfolio of initiatives that build capability across Sales and customer-facing roles.
The ideal candidate brings expertise in program management, stakeholder engagement, and experience design, with a strong focus on enabling excellence in skilling and learning. This individual will lead the end-to-end execution of development experiences for Sales teams in the Americas, ensuring they are consistent with the globais frameworks, innovative, scalable, and tailored to meet evolving business needs—while also contributing to broader learning and development efforts that support employee growth and organizational effectiveness.

Role and Responsibilities:
Experience Design:
o\tEngage with key stakeholders to gather learning needs, program requirements, timelines, and strategic outcomes.
o\tSupport the learning design process at global and regional levels.
o\tPartner with and work closely with the Sales and Customer Success Academy Leadership Team, the broader L&D Team, with Instructional Designers, External Partner, HR, Sales Excellence and Sales Teams to envision and design learning programs that are aligned with strategic objectives, showcase best practices, and are delivered through high-engagement, cost-effective modalities (e.g., in-person, virtual, e-learning).
o\tEnsure learning programs incorporate feedback and adapt to changing organizational needs.
Program Planning and Execution
•\tLead the program management and implementation of engaging and effective learning experiences that address the needs in Americas.
•\tManage skilling initiatives and learning programs that align with business needs, timelines, and available resources.
•\tCoordinate with cross-functional partners mentioned above to ensure smooth and effective delivery.
•\tTrack progress and adjust plans as needed to meet program goals and deadlines.
Stakeholder Management
•\tProactively keep stakeholders informed and aligned throughout the lifecycle of leadership programs.
•\tAct as the main point of contact for program-related communications, building strong relationships with internal teams and external partners.
Resource Management
•\tSupport resource planning and scheduling to ensure programs are well-staffed and funded.
•\tMonitor budgets and spending to ensure programs stay within financial targets and resources are used effectively.
Quality Assurance
•\tEnsure Sales development experiences meet quality standards and deliver meaningful impact.
•\tApply feedback and lessons learned to continuously improve program design and execution.
Data Analysis and Reporting
•\tGather and analyze data to assess program effectiveness and identify areas for improvement.
•\tCreate clear, actionable reports that highlight outcomes, trends, and recommendations.
Benchmarking and External Insights
•\tStay informed on leadership development trends and best practices.
•\tBring fresh ideas and external perspectives to enhance program relevance and innovation.
Process Improvement
•\tReview and refine existing workflows to improve efficiency and impact.
•\tIntroduce practical solutions and best practices to strengthen program delivery.
Team Leadership
•\tProvide day-to-day guidance and support to program contributors.
•\tFoster a collaborative, inclusive, and high-performing team culture.

Skills and Qualifications
We’re looking for a versatile program manager with a strong track record of driving impactful initiatives—ideally in sales and customer-facing teams’ development, but also in related areas such as human capital management, education, or business-facing roles where experience in developing people, leading programs, and influencing change is central. Success in this role depends less on formal credentials and more on the ability to design, deliver, and manage impactful programs that build leadership capability across the organization.

What you bring:
•\tProgram Leadership – Experience managing complex initiatives from concept to execution, especially in leadership development or related areas.
•\tDesign Thinking – Ability to shape engaging, relevant experiences that meet the needs of diverse audiences.
•\tStakeholder Engagement – Skilled at building relationships, influencing across levels, and navigating a matrixed environment.
•\tExecution Excellence – Strong organizational skills with the ability to juggle multiple priorities, stay on track, and deliver high-quality outcomes.
•\tAnalytical Mindset – Comfortable using data to inform decisions, measure impact, and continuously improve programs.
•\tCommunication Strength – Clear, confident communicator who can tailor messages for different audiences and facilitate meaningful dialogue.
•\tAdaptability – Thrives in a fast-paced, evolving environment and brings a proactive, solution-oriented approach to challenges.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.