Description This role will have direct ownership over large programs, new product launches, improvements to the end-to-end CX, and establishing SOPs and best practices to help scale the business. This leader will have a high degree of visibility across the organization and work across a broad group of stakeholders from product, marketing, CS, accounting, legal (and more!) to deliver results for our customers. Key job responsibilities · Drive continuous improvement across the end-to-end customer journey. · Build new mechanisms to support new product launches and cross-team initiatives, as well as audit mechanisms to support post-launch ·· Communicate regular status updates to stakeholders and leadership, with an eye to looking around corners to maintain project timelines · Identify operational gaps, build new processes with stakeholders, and create Standard Operating Procedures (SOPs) · Leverage learning to influence the product roadmap Basic Qualifications - 2+ years of program or project management experience Preferred Qualifications - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.