**About the Role** This is an exciting opportunity to join Uber’s Community Operation’s Global Digital Experience (GDX) team, as a Program Leader to build and deploy cutting-edge tools to improve the quality of support products for the Central CommOps team. We are looking for a self-starter who can lead technical scoping and Go-to-market initiatives for exciting products that will be used by the Central CommOps Team and internal Support teams. The role will involve close collaboration with Data Infrastructure and Strategy teams, as well as the Support Operations Analytics team, to ensure data-driven decision-making and seamless product deployment. The successful candidate will have strong technical and business acumen, be organized and able to quickly build strong partnerships across the business to drive rapid deployment and adoption of transformative tech **What You'll Will Do** - **Product planning:** Work with central commops product champions to gather insights for new product & feature intake. Knowledge of product development cycles. - **Product rollout operationalisation:** Work with several cross-functional teams to rollout a product or feature. Key areas of focus include but not limited to: testing, experimentation planning, communication, compliance tracking & collecting feedback - **Execution tracking:** Play a key role in the maintenance and reporting of projects and deliverables on an ongoing basis by working with the stakeholders. Help with the monitoring of deliverables using dashboards and trackers. - **Data analysis & reporting:** Create and deliver metric reporting in the agreed format while gathering insights from the stakeholders. - **Documentation:** Take ownership of creating and maintaining SOPs and other resources crucial for the operations. This would include PRDs, BRDs, Guidebooks and more. - **Communication:** Proactive coordination & communication of product rollouts with large audiences across Product teams and CommOps, including preparing presentation materials, and marketing events across communication channels - **Optimize Processes:** Identify bottlenecks and areas for improvement in product operations, and implement practical solutions to increase productivity and efficiency. - **Support Product Teams:** Work hand-in-hand with product managers (Customer Obsession team) and other teams to ensure smooth execution of product launches, updates, and ongoing operations. **Basic Qualifications** - 5+ years of experience in project management, operations & rollouts, strategy, technology, or a related area. **Preferred Qualifications** 01. **Bachelor’s degree in Engineering or MBA** 02. **Strong communication skills:** Presenting to senior leaders, stakeholders, and large audiences; leading meetings and packaging impactful results 03. **Strong project management skills:** Initiate, plan, execute, monitor, and deliver multiple projects successfully. 04. **Problem-solving:** Rapid identification of potential challenges and designing, aligning, and implementing solutions 05. **Strong analytical skills:** Ability to collect, transform, and organize insights to draw conclusions, make predictions, and drive informed decision-making. The ability to query data using SQL and create dashboards on G-sheets is a must-have. 06. **Prioritization:** Ability to manage multiple tasks and prioritize effectively 07. **7+ years of experience in Product Operations or similar role** 08. **Product Planning and Rollout Operations:** 5+ years in Product Operations or a similar role. Knowledge of building and scaling products for a large base of users. Deep understanding of how experimentation (XP), UAT, and usability studies work. 09. **Strong stakeholder management skills:** Extending across global and in-market teams, as well as different organizations across Uber 10. **Attention to Detail:** Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For Sunnyvale, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link [https://www.uber.com/careers/benefits](https://www.uber.com/careers/benefits). Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together. Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.gle/aDWTk9k6xtMU25Y5A). Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.