Program Director, RW Care Coordination New York, New York • RW Care Coordination Job Type Full-time Description Position Description TheProgram Directorprovides operational leadership for Ryan White Care Coordination program, including staff supervision, service delivery oversight, compliance monitoring, quality assurance, and required reporting. This role is accountable for documentation integrity, implementation of weekly chart review and auditing protocols, and timely submission of monthly funder and internal reports. The Program Director monitors contract performance, ensures audit and monitoring readiness, and leads continuous quality improvement to strengthen service delivery and outcomes. Essential Job Functions The Program Director will be responsible for the following duties: Program Operations and Leadership + Oversee day-to-day program operations to support timely enrollment, consistent service delivery, and achievement of program goals. + Provide ongoing supervision and performance management for Care Coordinators and the Data Entry Specialist, including regular individual supervision, coaching, and staff development. + Facilitate routine team meetings and program planning to support effective workflows, coverage, and service coordination. + Perform other duties as assigned. ComplianceStandards Monitoring andQuality Assurance + Implement and maintain a quality assurance plan that includes weekly chart reviews and documentation feedback to ensure service delivery and reporting are supported by complete, accurate client records. + Establish and maintain auditing tools, documentation checklists, and review schedules to monitor documentation standards, service timeliness, and data accuracy. + Ensure program practices align with agency policies and funder requirements, including confidentiality and documentation expectations. + Prepare for and participate in funder monitoring activities, including provider meetings, desk audits, and site visits, and ensure timely follow-up on findings and required corrective actions. Reporting, Data Oversight, andContractDeliverables + Serve as the primary owner for monthly funder submissions and internal reporting, ensuring reports are complete, accurate, and submitted on time. + Oversee monthly reporting due by the 15th of each month (or next business day), including required narrative, expenditure reporting as applicable, and client and service data submission in funder-designated systems. + Supervise and quality-check data processes completed by designated staff, including review of data entered for funder reporting and ensuring supporting documentation is maintained in the client record for reported services. Continuous Quality Improvement + Lead annual quality improvement initiatives and ongoing CQI activities that strengthen service quality, documentation consistency, and program performance. + Use chart review findings, program data, and staff feedback to identify trends, develop improvement plans, track progress, and communicate outcomes. Partnershipand Program Representation + Serve as the primary liaison between the agency, funders, and partner organizations to support coordinated program implementation and strong referral and engagement pathways. + Deliver program updates and presentations to internal and external stakeholders as needed. Requirements Special Skills and Knowledge Required + Supervisory or program leadership experience in health or human services. + Strong understanding of barriers impacting underserved and historically marginalized communities. + Experience working in a fast-paced, data-driven, performance-based environment. + Ability to work independently and apply critical thinking to support program goals. + Strong interpersonal and communication skills across diverse audiences. + Experience working with vulnerable populations, including people impacted by chronic health conditions, HIV, substance use, mental health concerns, limited English proficiency, and lack of insurance. + Ability to work effectively within an interdisciplinary team. + Commitment to trauma-informed, culturally responsive, client-centered services. + Cultural humility and ability to work effectively with diverse communities, including LGBTQ+ communities. + Ability to manage deadlines, reporting requirements, and audit readiness in a compliance-driven program environment. Preferred + Experience leading contract-funded or grant-funded programs with defined deliverables, reporting deadlines, and monitoring requirements. + Background working with nonprofit agencies, public health programs, LGBTQ+ communities, and or people living with HIV. + Bilingual in English/Spanish, with the ability to clearly communicate complex information to clients and community partners. + Experience supporting staff through documentation coaching, quality assurance, and performance improvement. Education and Certification Required: + Bachelor’s degree in public health, or a related field, or equivalent combination of education and progressively responsible experience. + At least 3 years of experience supervising staff or leading program operations in health or human services. Preferred: + Master’s degree in public health, social work, public administration, or a related field. Technical Skills The ideal candidate should have the following technical competencies to support program oversight, documentation quality, and reporting: Intermediateproficiencyin Microsoft Excel, including: + Creating and managing spreadsheets to track program performance, reporting readiness, and service documentation quality. + Using formulas, pivot tables, and data validation to ensure accuracy and quality review. + Organizing referral and outreach data for trend analysis and program improvement. Intermediateproficiencyin Microsoft Office Suite, including: + Outlook (email communication, scheduling, and coordination with internal and external partners). + Word (creating documentation, job aids, and official correspondence). + PowerPoint (preparing presentations for internal and external stakeholders). Experience with electronic enrollment and data tracking systems, such as: + TREAT (internal database) and eSHARE. + Data review and management to ensure contract deliverables are accurately recorded and report ready. Strong documentation and compliance skills, ensuring: + Accurate and timely service documentation aligned with contract and funder requirements. + Confidentiality and compliance with applicable privacy and data protection requirements, such as HIPAA. WorkEnvironment& Schedule This is a hybrid position requiring a mix of: + In-office duties, such as team meetings, supervision, reporting, training, and documentation and reporting review. + Remote work, as determined by the supervisor based on program needs. + Work schedule may include occasional early mornings, evenings, or weekends to meet reporting deadlines and attend required funder meetings, audits, and site visits. + Participation in the annual AIDS Walk New York event is mandatory for all GMHC staff. Physical Demands While carrying out the responsibilities of this role: + Travel & Mobility: Ability to travel locally for meetings, partner coordination, and required funder monitoring activities, including occasional site visits. + Physical Activity: Occasional standing and walking during meetings, presentations, and events. Occasional lifting or carrying of materials (typically up to 25 pounds) may be required. + Sitting/Standing:Ability to sit for extended periods while completing documentation review, reporting, and administrative work, with intermittent standing during meetings and presentations. + Communication:Ability to communicate effectively with staff and external stakeholders, including active listening and clear verbal communication. + Documentation:Ability to review records, take notes, and complete written documentation and reports with accuracy and timeliness. This often requires a high level of focus and manual dexterity to write or type for prolonged periods. Successful candidates will welcome the opportunity to work in a racially and gender-diverse environment and to contribute to a positive and inclusive atmosphere. Working at GMHC requires a demonstrated awareness of and commitment to the concerns of the breadth of the communities that we serve.