JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace and Concierge Manager            

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunities and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the role -

We are currently seeking a talented and motivated Workplace and Concierge Manager, Global Corporate Services to lead our client’s premises, located on Marunouchi, Chiyoda-ku, in Tokyo. You will lead the end-to-end experience of our client’s workplace that spans over 26 thousand square feet and is home to a workforce of 150 employees. The workplace incorporates 5 client-facing meeting room and event spaces, with capacity up to 150 pax and 3 pantries.

The Workplace and Concierge Manager will be based at our client’s main reception desk, working alongside one full-time JLL onsite employee and will lead the delivery of our client’s corporate services scope including Facilities Management, Hospitality and Event Management

To support our client’s operations, the position will follow a rotating schedule from Monday to Friday, 9am to 5:30pm. Flexibility will be required where necessary to support after hour facility management activity, and after hour client events. This position is not hybrid.

 Responsibilities / Scope of Service:

·       Develop and maintain strong relationships across the workplace, including with Executive Assistants, senior leadership, base building management, and other key stakeholders

·       Be responsible for the end-to-end coordination of all catering requirements, vendor liaison, menu selections, billing, onsite vendor coordination, including setup and breakdown of spaces  

Coordinate onsite events up to 100 pax, including all catering requirements, vendor liaison, menu selections, AV, furniture and ad hoc vendor requirements, including setup and breakdown of spaces

·       Raise work orders for repairs/rectification and maintenance personnel as needed while being the point of contact for all facilities related services

Manage 3 onsite staff pantries

Ensure adherence with local and regional health and safety regulations. Report any incidents through client portal in a timely manner.

Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors, food and beverage suppliers, etc); including conducting regular performance evaluation meetings to ensure  service levels and values are achieved and within budget as well as invoice processing and payments/re-charges

Provide escort to FM vendor to carry out ad hoc works if necessary. Assist in coordination and supervision of maintenance and repair works if needed

·       Greeting clients and visitors and escorting them to the meeting room. Serve drinks to clients in meeting rooms whenever necessary

·       Oversee all client meeting room reservations using our clients EMS meeting room booking system

·       Handle telephone switchboard- both internal and external to the firm whenever necessary

Qualifications & Requirements:

5+ years of related experience in corporate services, preferably with a hospitality operations background

Solid understanding of Workplace Experience and FM operations.

Proven experience managing a small team of employees/vendors.

Comfortable working from a client facing reception desk

Excellent interpersonal skills with the ability to connect easily with others and handle difficult interactions with discretion and diplomacy

Motivated, responsible self-starter who operates with a sense of urgency and is results-oriented

Exceptional customer service orientation, skills and approach and able to anticipate service requests

Excellent organizational and multi-tasking skills with the ability to prioritize multiple meetings and deliverables with a high level of attention to detail

Excellent, clear written and verbal communication skills

Have a collaborative, positive, team-oriented attitude

Highest level of professionalism, discretion, and professional integrity

Familiarity and understanding of various corporate services specific systems; including but not limited to Concur, CVENT, IWMS tools, advance Adobe, BOX, Document Management tools, floorplan viewing software, EMS conference booking tools, and MS Office Suite: specifically comfortable working with numbers, advanced Excel skills required

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.