**Join Us in Shaping the Future of Health Care** At MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team. **What’s in it for you:** + Growth opportunities to uplevel your career + A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team + Competitive compensation and comprehensive benefits focused on well-being + An opportunity to shape the future of health care by joining a team recognized as a **Best Place to Work For in the NY Capital District** , one of **the Best Companies to Work For in New York** , and an **Inclusive Workplace** . You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities. Case Management Trainer is responsible for developing, conducting, and evaluating new employee and current staff training on Care Management Policies and Processes. This includes preparation and management of training materials as well as the delivery of new staff training program and continuing education for existing staff. Will perform quality control on new employees and existing employees in need of remediation and support, to assist the team in meeting their productivity measures. Case Management Trainer is also responsible for developing and updating department policies and procedures to facilitate operations and to meet NCQA, Department of Health and CMS standards. Designs and maintains processes and workflows to support internal programs and coordination with other interfaces as relevant. Identifies and implements process improvement initiatives to increase the operational efficiency and overall effectiveness of the Care Management programs and workflows. Supports the departments, identified needs by updating, modifying and/or initiating new training materials, policies and procedures and adjusting training methodologies as required. Performs other related duties as assigned. **POSITION QUALIFICATIONS** **Minimum Education:** Bachelor’s degree in Education, Communications, Instructional Development, Health or Business-related discipline preferred. Equivalent amount of education or experience may be considered. **Minimum Experience:** Prior experience in instructional design and delivery of technical/healthcare/procedural training. Managed care industry experience and/or experience in provider services or a medical practice strongly desired. **Required Skills:** + Strong interpersonal and communication skills required. Independent thought process; oriented toward probing and problem-solving w/ working knowledge of computer software applications + Computer literacy required (Microsoft office skills). Ability to navigate multiple computer systems concurrently required. + Excellent written and verbal communication skills. + Ability to exercise discretion in handling confidential member information + Ability to supervise and train on site and e-worker staff, including organizing, prioritizing, and scheduling work assignments required and travel to regional offices. **Pay Transparency** MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role. We do not request current or historical salary information from candidates. $69,383.00-$92,279.00 **MVP's Inclusion Statement** At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration. MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications. To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com .