Our client, a leading organization in the financial services industry, is seeking a Production / Technical Support specialist to join their team. As a Production / Technical Support professional, you will be part of the Infrastructure and Application Support team supporting critical incident management and automation initiatives. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and a proactive attitude, which will align successfully in the organization. **Job Title:** Production / Technical Support (Richmond or Jersey City) **Location: Jersey City, NJ** **Pay Range: $38 -$40/h ron W2** No third party/C2C **What's the Job?** + Lead the design and implementation of infrastructure and application architecture for incident management and automation tools. + Collaborate with cross-functional teams to develop flexible and modular solutions that meet business requirements. + Ensure solutions comply with all relevant risk, financial, and compliance policies and standards. + Monitor and maintain application health, resiliency, performance, and security in production environments. + Utilize tools such as ServiceNow, JIRA, and Microsoft Teams for incident management and collaboration. **What's Needed?** + Hands-on experience with planning, designing, and implementing complex infrastructure solutions. + Knowledge of ITIL processes, including Event, Incident, Problem, and Change Management. + Proficiency with incident management platforms and collaboration tools. + Experience with migration to ServiceNow, MS Teams integration, and automation principles. + Strong understanding of enterprise monitoring platforms, analytics tools, and Agile/DevOps practices. **What's in it for me?** + Opportunity to work on innovative infrastructure and automation projects in a dynamic environment. + Engage with cross-functional teams and develop your technical expertise. + Contribute to operational excellence and improve incident response strategies. + Work in a hybrid model with a flexible onsite schedule. + Be part of a forward-thinking organization committed to professional growth. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.