Our client, a leading financial services provider, is seeking a Production / Technical Support (Plano) to join their team. As a Production / Technical Support, you will be part of the technical support department, ensuring seamless operations and issue resolution for critical applications. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization. **Job Title:** Production / Technical Support (Plano) **Location:** Plano, TX **Pay Range:** Competitive **What's the Job?** + Serve as a hands-on Subject Matter Expert and support issues resolution (Priority 1, 2, 3). + Assess and suggest process improvements, enhancements, and performance improvements. + Maintain documentation of issues and knowledge of business processes. + Provide application release and deployment support. + Identify root causes in the code, perform break-fix activities in the code and/or database. **What's Needed?** + 5+ years of developing/supporting Mainframe-based applications. + 5+ years of developing batch using Job Control Language (JCL). + 5+ years of analyzing/developing COBOL programs. + 5+ years of experience with tools such as CA7, NDM/FTP, and File Manager. + Good communication skills, both written and oral, to interface with application developers, support teams, and management. **What's in it for me?** + Opportunity to work with cutting-edge technology in a dynamic environment. + Collaborative team culture that values diverse perspectives. + Professional development and growth opportunities. + Engaging projects that challenge your skills and expertise. + Supportive management that encourages innovation and creativity. + If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.