PRODUCTION SUPPORT SPECIALIST III
WHAT IS THE OPPORTUNITY?The Production Support Specialist III is responsible for reviewing all small business consumer, line and loan requests including real estate transactions of all complexity levels ensuring files are complete with all applicable documentation required for a decision to be rendered prior to underwriting within the Small Business/Consumer and Commercial Operations groups. In addition, the Production Support Specialist III supports the department providing guidance, training and assisting with audit reviews if needed.
WHAT WILL YOU DO?Review files submitted by business units to ensure all credit, income, and asset documentation is complete. Receives and uploads conditions/documents pertaining to loans. Utilize pipeline reports to effectively manage and prioritize daily workflow. Initiates third party orders such as but not limited to appraisal, title, flood, insurance, credit, verifications of employment.. Send various letters to clients to ensure City National Bank remains in compliance with all federal, state, and local regulations. Review and clear conditions within authority. Perform routine data entry and validation tasks. Follows up for trailing docs as needed. Verifies and inputs loan information accurately into loan origination system. Provides guidance, training and performs audit reviews reporting results to Management as needed. Other duties as assigned by management.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*Bachelor's Degree or equivalent Minimum 3 years of recent mortgage or commercial experience. Minimum 3 years of administrative/office clerk experience. Additional Qualifications Ability to identify and resolve problems in a timely manner. Strong attention to detail and accuracy. Ability to maintain high levels of performance, especially in stressful situations. Excellent written and verbal skills. Excellent organizational skills. Ability to multi-task and work in a deadline driven environment. Strong knowledge of federal/state regulatory policies and procedures. Proficient PC skills, including Microsoft Office and Loan Origination systems.
WHAT'S IN IT FOR YOU?CompensationStarting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location.
Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start dateGenerous 401(k) company matching contributionCareer Development through Tuition Reimbursement and other internal upskilling and training resourcesValued Time Away benefits including vacation, sick and volunteer timeSpecialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programsCareer Mobility support from a dedicated recruitment teamColleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks.
ABOUT USSince day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.