Our client, a leading financial services organization, is seeking a Production Support (Richmond) to join their team. As a Production Support (Richmond), you will be part of the IT Operations team supporting critical infrastructure and application components. The ideal candidate will have strong problem-solving skills, proactive communication, and the ability to work independently, which will align successfully in the organization. **Job Title:** Production Support (Richmond) **Location:** Richmond, VA (3 days onsite) **Local candidates only** **What's the Job?** + Use monitoring tools to proactively identify and research potential production incidents. + Respond to alerts regarding potential production incidents. + Escalate issues to advanced support as needed for resolution. + Perform trending and analysis using monitoring tools and reports to prevent service disruptions. + Support environment routing, cycling, and splash page implementations. **What's Needed?** + Proficiency with monitoring tools such as Splunk, Sitescope, and Tivoli Netcool/WebGUI. + Experience with Java Virtual Machine, Unix/Linux OS, Windows, MQ, and Webmethods. + Minimum of 5+ years' experience in IT production support or equivalent. + Basic understanding of ITIL/ITSM processes. + Ability to work in non-contiguous shifts, including weekends if necessary. **What's in it for me?** + Opportunity to work in a dynamic and inclusive environment. + Continuous training and development to enhance your skills. + Engagement with innovative technology solutions. + Collaborative team culture that values diversity and inclusion. + Potential for career growth within a global organization. **Upon completion of waiting period, consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.