Our client, a leading technology firm, is seeking a Production Support Engineer to join their team. As a Production Support Engineer, you will be part of the IT Operations Department supporting critical technology platforms. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a proactive approach to challenges, which will align successfully in the organization. **Role: Production Support Engineer** **Location: Plano, TX or Charlotte, NC (Hybrid -3 days onsite per week)** **Position type: 12+ months with high possibility of extension/Conversion** **Role Overview:** Responsible for running day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace, AppDynamics). This role involves monitoring, troubleshooting, and resolving production issues, creating and managing tickets, and collaborating with development and business teams to ensure smooth operations and continuous improvement. **Preferred Work Schedule:** Sunday – Thursday **Core Technologies:** Java, SQL Server, Oracle, Unix, Dynatrace, AppDynamics **Desired Skills:** Splunk, Kafka, Python **Key Responsibilities** + Provide production support (L1/L2/L3) including Incident, Problem, and Change Management. + Lead triaging, troubleshooting, and real-time restoration of production issues impacting applications or infrastructure. + Ensure timely communication and escalation to stakeholders during service outages or degradations. + Collaborate with Infrastructure, Development, and QA teams to support releases, upgrades, and deployments. + Monitor application health using tools such as Dynatrace, AppDynamics, Splunk, and other monitoring/scheduling platforms. + Perform root cause analysis, risk identification, and recommend long-term fixes. + Develop and maintain scripts, automation, and monitoring processes to improve production stability. + Ensure compliance with SLAs, ITIL practices, and production governance processes. + Maintain technical documentation, runbooks, and operational procedures. + Support on-call rotation for off-hours and weekend support as needed. **Required Skills & Experience** + 5+ years of IT experience in Production Support, ITIL, Release Management, or Technical Implementations. + Strong knowledge of: + **Java/J2EE technologies** : Core Java, JDBC, EJB, Web Services, SOAP/REST APIs + **Middleware & Messaging** : Message Broker, IBM WebSphere MQ, JBoss, MuleSoft + **Databases** : Oracle, DB2, SQL Server, PL/SQL query tuning + **Operating Systems** : Unix and Windows, including shell scripting + Familiarity with event-driven and schedule-driven batch processes. + Hands-on experience with at least 2–3 monitoring or scheduling tools. + Strong communication and collaboration skills with ability to work across technical and business teams. + Ability to suggest and implement process improvements, automation, and customer experience enhancements.If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.