REQ#: RQ203064Public Trust: None Requisition Type: Regular Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Seize your opportunity to make a personal impact as a Product Support Engineer supporting customer activities. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiators. As a Product Support Engineer, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Product Support Engineer joining our highly skilled team to lead day-to-day operations and drive our mission to be a premier provider of IT operations excellence to the customer. We deliver comprehensive IT service management across multiple fabrics and centers, ensuring seamless integration and optimal performance. We have a responsibility to ensure operational IT capabilities provide our client with the timeliness, accuracy and reliability they demand from all our highly professional roles. Be the change, lead our change – join us!

HOW A PRODUCT SUPPORT ENGINEER WILL MAKE AN IMPACT

Troubleshoot and resolve escalated Tier 3 support issues, collaborating with development, QA, and operations teams when neededProvide direct technical support during product rollouts, system upgrades, and customer deploymentsParticipate in release readiness assessments and ensure operational requirements are addressed pre-launchAssist in planning and executing operational transitions by developing support documentation, training materials, and runbooksConduct root cause analysis (RCA) of recurring problems and drive permanent fixes through process or product changesWork closely with Product Management and Engineering to relay field feedback and inform feature improvementsCreate and maintain technical documentation, FAQs, and knowledge base articles for internal and customer useMonitor system health and performance metrics post-deployment to validate stability and drive corrective actions if neededServe as a subject matter expert for specific product components or domains

Required SkillsStrong troubleshooting and diagnostic skills across application stacks and infrastructure componentsHands-on experience with logging, monitoring, and alerting tools (e.g., Splunk, New Relic, Grafana, Datadog)Proficiency in writing scripts or using tools for automation (e.g., Python, PowerShell, Bash)Understanding of DevOps principles, CI/CD pipelines, and incident response processesFamiliarity with cloud platforms such as AWS or AzureExceptional communication and documentation skills, especially in high-pressure or customer-facing situations

WHAT YOU’LL NEED TO SUCCEED:

Education: Associates or Bachelors degree in a related field; or possess an advanced degree in a related field (such as: Computer Science, IT Management, Engineering, Data Science)Required Experience: 4+ yrs of directly related professional work experienceRequired Certifications: ITIL IntermediateRequired Skills: Troubleshooting ExpertiseSecurity Clearance Level: TS/SCI with active polygraphLocation: Tysons, VA - On Customer Site

GDIT IS YOUR PLACE:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays