The Benefits Product Team is an innovative group within Connected Commerce, focused on expanding Chase's business beyond traditional financial services by enhancing the digital ecosystem with discoverable and engaging experiences. Our mission is to deliver a curated, personalized benefits experience that is relevant and valuable to every Chase customer, enabling them to understand, access, and celebrate their benefits.

Job Summary

As a Product Support Senior Associate within the Benefits Strategy & Operations team, you will collaborate with the Benefits’ Strategy & Operations Manager to ensure successful deliverables, promote process improvements, and document enhanced ways of working. Your role will involve reinforcing Agile control standards, managing business controls, overseeing the Benefits’ system profile, and supporting reviews of change records, policies, and audits. You will embody JPMorgan Chase values to foster psychological safety within the team and contribute to continuous improvement through routines, documentation, coordination, and oversight.

Job Responsibilities

Maintain key meeting and deliverable calendar, help prepare agendas, assist in meeting facilitation, document notes, follow-up on action items, and contribute to the development of presentation decks for leadership and stakeholder routines (e.g., Cabinet, Product BUR, All Hands) to showcase achievements and foster engagement and discussionsCollaborate with internal and external partners to monitor and coach team on Agile control adherence, evaluate changes to policy and regulation updates, and Control Change Manager requests, and help prepare process documentation, procedures, and audit readiness materialsAssist in enhancing internal onboarding, operating model resources, as well as employee onboarding activities, coordinate continuous learning sessions, and help host tool demos (e.g., Jira, Jira Align, Confluence)Support the coordination of weekly status updates ensuring new workstreams are included and summaries are prepared for leadership communication Help prepare for retrospectives, SurveyMonkey feedback surveys, and problem-solving sessions to identify opportunities, summarize solutions, and track completion of enhancements Assist in fostering team engagement and cohesion by brainstorming and planning ice breakers, social hours, and coordinating logistics and fun activities during offsitesAid in system access profile reviews and updates for ongoing maintenance

Required qualifications, capabilities and skills 

3+ years of experience in managing multiple workstreams in fast-paced environmentsExcellent organizational skills and attention to detail for coordinating meetings, agendas and deliverablesProfessional presentation development and engagement skills, including detailed tracking of notes and action itemsExperience with process mapping, procedure creation and control reviews of changes to policy and standards, as well as collaboration with Business Controls and Audit teamsExposure to Agile methodologies, creating psychological safety especially during retrospectives, and performing process improvement analysisCompetent with tools like Confluence, Teams, Jira, Controls Change Manager, Excel, and PowerPointBachelor's degree or equivalent experience

Preferred qualifications, capabilities and skills

Familiarity with tools such as Jira Align, Agile Central, Menti and SurveyMonkeyDevelop creative ideas for engaging teams through creative ice breakers and team-building activitiesAbility to maintain a positive attitude amidst shifting priorities and evolving responsibilities to support a growing team
 

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position.  Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).