Wilmington, DE, United States
18 hours ago
Product Strategy, Acquisitions, Slate

The Slate product team is responsible for managing the Slate Edge and legacy Slate card portfolio, a critical value product that provides lending flexibility and credit access to our customers.  In this role, you role will define and deliver a customer & goal focused channel acquisition strategy for Chase Slate cards.  Using your understanding of the needs of the customer segment, prior customer acquisitions or channel experience, and finance acumen, you will dive into the Slate target segment to identify profitable and customer-focused channel-based acquisition strategies and testing opportunities that grow the Slate business to serve more customers.  

As a part of the product strategy team for Slate products, you will partner across the organization to create the owned channel acquisition strategy. You will work with our partners in the channels team and others on the Slate team to manage acquisitions across owned channels (Chase.com, retail), suggest and size offers, and create new testing plans for our products. The relationships you build with a variety of teams across operations, acquisition, channels, collections, and risk management will be key to your success. Using your data analysis, finance background, strategy experience, and customer mindset, you will quantify opportunities and advocate for smart, profitable, and growth-oriented segment expansions. With strategy in hand, you will collaborate to align with Card leadership and our broader Bank goals and mission.

To be successful, you are an accomplished marketing professional with experience in customer (both existing and prospect) acquisitions who understands customer segmentation, profitability, risk management principles, and data and analytics.  You have a background in credit cards or other types of consumer lending.  You are just as capable with talking about customers as P&Ls or channels and truly understand the industry, segment customers, and card economics.  You have experience in consulting roles or product strategy and development teams. You are capable in Excel as PowerPoint and know how data and information become a compelling storyline.

Job Responsibilities:

Bring an entrepreneurial and self-starter attitude to size and explore opportunities for Slate across owned acquisition channels Provide strategic thought to develop and prioritize the most critical acquisition strategies to grow revenues and accounts while solving solve customer pain points   Effectively collaborate with cross-functional teams to develop new tests, capabilities, or experiences to drive account growth and NPS Partner with analytics, marketing, product, operations, risk and finance teams to provide thoughtful recommendations and understand and articulate potential benefits   Navigate a highly-matrixed organization, influence partners, build consensus, and work across various functional departments (e.g., agile products) Act as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding across all levels of the organization

Required qualifications, capabilities, and skills:

Marketing experience, particularly in customer acquisition with some channel experience  Prior experience in risk, finance, or product management in financial services Partner effectively and conscientiously by leading through strong collaboration Focus on driving quantifiable business results, returns for shareholders, and value for customers Experienced in test design, reading beyond the data, understanding customer drivers and needs, experimenting, learning, and taking calculated risks based on data Pushes boundaries of “what could be” to innovate and serve our customers’ needs MBA or equivalent experience in a financial services or consumer product organization

Preferred qualifications, capabilities, and skills:

Proven ability to take initiative, influence others, and achieve results without direct supervision over resources Develops strong partnerships; recognized as a team player Strong analytical, problem solving and planning skills with an excellent ability to manage multiple initiatives simultaneously and experience with SAAS, data queries Excellent written and verbal presentation skills including proficiency in Microsoft Excel and PowerPoint Prior experience in credit card issuing institutions, risk management or finance functions, acquisition marketin
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