Role: To identify customer needs and resolve technical issues regarding Sage’s products and services, demonstrating strong problem-solving capabilities to maximise first-time resolution, enhance customer relationships, and enable an exceptional Sage experience.

Skills and know-how:

• Communication: Communicates clearly and effectively (both verbal and written) in a way that the customer understands, providing clear and concise solutions to problems.
• Active Listening: Actively listens to each customer, remaining focused at all times to ensure attentiveness and enable a response that demonstrates an in-depth understanding of the issue at hand.
• Customer Focus: Demonstrates an understanding of customers’ needs, going above and beyond to meet and exceed these, in order to build strong and trusted relationships.
• Accountability: Takes responsibility to deliver exceptional customer support, proactively solving problems and driving the best customer outcomes.
• Adaptability: Has the flexibility to adapt to varying customer situations, handling change effectively with a positive approach.
• Technical Expertise: Demonstrates the technical knowledge on API integration and resolves API integration issues by analysing error logs, response codes, and validating requests and responses to ensure seamless data syncing between Sage Intacct and other systems.
• Analytical Ability: Solves problems through data analysis and critical thinking in order to reach logical conclusions and provide optimal solutions

This will be a Hybrid opportunity – 3 days in our Bangalore office. Since we have customers based out of US & Australia, an ideal candidate must be open to working in different shifts.

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