The Product Specialist assist customers by addressing inquires,

resolving issues, and providing support for the client's configured products. This role serves as the company’s ambassador, being the initial point of contact for

customers, and strives to ensure a positive experience throughout the entire order-to-cash process.

 

DUTIES

AND RESPONSIBILITIES

Manages end-to-end customer order processing from purchase order receipt to product shipment of configured products.Professionally interacts with customers and other via phone, in person, e-mail or other written or verbal methods.Creates new sales order configured components.Professionally resolves internal and external customer issues promptly and thoroughly.Provides answers to general technical product questions.Supports the sales team and customers with pricing and general product assistance.Expedites shipments when necessary.Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company.Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service team as a whole.All other duties as assigned.

KNOWLEDGE,

SKILLS AND REQUIRED ABILITIES

·      

Excellent interpersonal,

verbal and written skills.

·      

Proficient with Outlook,

Word, and Excel.

·      

Experience with CPQ

(configure, price, quote).

·      

Experience with Salesforce

or equivalent CRM.

·      

Ability to multitask and manage

high work volumes in a fast-paced environment. 

·      

Must be able to work O.T. as

required and attend designated training.

·      

Accepts constructive

feedback and strives for personal and professional improvement.

·      

Creative problem solver.

·      

Strong work ethic.

·      

Team collaboration and

dependability.

·      

Requires high degree of

accuracy.

EDUCATION

AND EXPERIENCE

·      

High School diploma with 3-5 years of experience

in Customer Service/Technical support or equivalent roles.

·      

In-depth knowledge of centrifugal force pumps.

·      

Pump manufacturing experience.

·      

Fire truck pump experience (Manufacturing or

Technical support).

·      

Customer Care experience in a manufacturing

environment.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ocala,FL.

Application Deadline

This position is anticipated to close on Aug 1, 2025.

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\n About Aerotek:\n\n

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

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Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

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The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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