Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.

As a Senior Product Portfolio Operations Associate in Global Banking, you are a significant member of a team responsible for implementing connectivity strategies across the product space. You understand what it takes to bring together all the key elements of a product line and its products to ensure coordinated outcomes.

Job responsibilities 

Create synergies across products to ensure successful delivery against business objectives Collect key inputs from across products to ensure the full product-line framework highlights our core cross-product priorities, sequencing, and trade-offs  Calculate metrics for portfolio management operations and analyzes data for areas of opportunity Develop change initiative materials and change timelines Assist in the product-level collection strategy consisting of controls, financials, and resourcing needs Partner with product and control teams to ensure digital product compliance of new enhancements; and evaluate the strength of existing product controls Able to work collaboratively in teams and independently to develop meaningful relationships to achieve individual and team goal Support intake and prioritization activities for new enhancement requests; perform analysis to understand the customer problem, strategic alignment and measures of success Support program updates to stakeholders and leadership team  Understanding of risk, controls and compliance to departmental and company-wide standards Define and implement new frameworks to support processes 

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in product management, program management or performance optimization Proven ability to manage and implement operational effectiveness initiatives Work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work Work collaboratively in teams and independently to develop meaningful relationships to achieve individual and team goals Proven ability to operate within the product development life cycle and agile methodologies  Critical thinking; can be given an objective and break it down into a plan with little guidance and execute Problem solving; quickly identify pain points and opportunities  Willing to learn; ability to digest and understand large amount of information quickly Understanding of risk, controls and compliance to departmental and company-wide standards Excellent relationship-building skills

 

Preferred qualifications, capabilities, and skills

Product or business analysis experience; proficient expertise in qualitative and quantitative analysis Prior working experience supporting product organization; or exposure to digital product delivery  Familiarity with chase.com platform, Chase Connect or other digital experiences Familiar with Jira and Confluence for project tracking, collaboration or capturing high level business requirements Experience with digital product controls for online payment and authentication experiences