Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Enterprise Enabling Functions

Pay Details:

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Wealth is part of TD Bank Group (TD), one of Canada’s largest financial institutions. Our Wealth Advice business is made up of Private Wealth Management (PWM) and Financial Planning (FP) lines of business. Both take a sophisticated and holistic goals discovery approach to wealth planning and protection to provide highly personalized advice, solutions, and service to clients.

Our team in the Advice Journey help to set the digital strategy for Wealth Advice while supporting our Advice field professionals.

Team Overview 
TD Wealth Advice leads the end-to-end vision and strategy for helping Canadians with their Advice needs. The Advice Journey plays a critical role in enabling the client experience strategy and delivering on key business outcomes.  The Journey is part of the Next Evolution of Work operating model and has embraced new ways of working to deliver efficient outcomes and empower our teams as we strive to deliver our north star and achieve our Objectives and Key Results in support of our business goals.

The Pod Owner I, will report directly to the Product Group Owner, Engagement and Deepening, Wealth Advice Journey. Within the Wealth Advice Journey, the Engagement and Deepening Product Group drives a One Wealth Advice vision and strategy through strategic roadmaps and delivery and execution oversight. The Engagement and Deepening Product Group presently consists of the following PODs:

1. HNW CX: Seeks to develop a bank-wide, elevated client experience for HNW clients through omnichannel improvements including digital, mobile and phone, while identifying growth opportunities.

2. Private Trust, Planning and Specialized Services: Seeks to drive holistic planning and deliver business value by executing against opportunities to deepen client relationships.

3. Deepening and Extending Client Experience: Seeks to Make it easy to engage with TD across LoBs and manage ongoing relationships with compelling client experiences including (but not limited to) Artificial Intelligence, Open Banking, LEI program(s) and Social Media tools.

Key Accountabilities

You will lead your Pod to ensure that its creating value for the organization through the delivery of client-focused product increments. This entails aligning with the Journey and partners to manage execution of all Pod Features and associated activities including but not limited to:

Drive vision and strategy

Operate at the intersection of data analysis, field input, market insights, and business acumen to develop actionable plans that align with the Wealth Advice vision and strategy

Continuously align with Journey leadership and partners on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence

Frame problem statements, draw out meaningful insights and recommend and drive solutions to align to our OKRs

Lead, leverage, drive alignment and shared outcomes with cross functional members within pod, product group and product family

Facilitate end to end process mapping of current state experience and define aspirational state roadmap. 

Drive clarity, awareness alignment

Adhere to enterprise frameworks or methodologies that relate to activities within the Wealth Advice Journey and all related ceremonies

Exceptional organizational skills, including ability to employ systematic approach for identifying and tracking dependencies, ensuring proper resolution of outstanding items, and structuring efficient stakeholder meetings/discussions

Proactively manage business stakeholders to obtain inputs needed for product development in a timely manner

Actively coordinate and engage in risk, quality and/or business testing management

Lead the submission and discussion on the Quarterly Business Review, with respect to the pod

Innovation and Emerging Technologies

Supporting potential new initiatives, the resource will assist in the investigation of new capabilities and technologies for the Wealth Advice business

Qualifications / Skills / Experience

You know how to navigate the organization to get things done

You champion the client, colleague and advisor experience

Influence change: frames information in broader organizational context however know to navigate organization to move initiatives forward

Exceptional communication skills, including ability to formulate concise and impactful methods of communication.

Demonstrated ability to consistently apply expert judgment with available information when proposing solutions/recommendations.

Ability to navigate significant ambiguity.

You drive accountability: open and frequent collaboration with everyone involved in pod, product group and product family

High-level of organizational awareness and demonstrated ability to effectively lead/manage projects with wide breadth of cross-stakeholder impacts

You drive outcomes that align to our OKRs

You demonstrate deep subject matter business expertise

Strong business background, experience and knowledge of Wealth Advice businesses: processes, technologies, policy and interaction model

Strong communicator, with the ability to synthesize complex analysis, findings and recommendations and drive action

Scaled agile

Proficient in JIRA and Confluence is a must and experience with Clarity an added asset

Understanding of all key ceremonies within DEF framework

Scaled Agile Framework (SAFe) certification or experience operating in scaled agile delivery and asset

You Build Strong Partnerships

Relationship builder with a proven ability to partner, build confidence and influence multiple stakeholders at all levels across the organization.

Proven ability to partner well with others in the organization.

A proven collaborative approach to problem solving, decision-making and communication. 

Must be able to interact and gain consensus across different stakeholders.

Flexibility to quickly adapt to changing and ambiguous initiatives or requirements and ability to work collaboratively across functions.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet