Overview

The Product Owner for Software Solutions supports the Senior Product Manager in defining, prioritizing, and delivering product enhancements across Sarnova’s connected software platforms, including customer facing program platforms and iOT devices. This role bridges business goals and engineering execution, ensuring features are delivered on time, aligned with operational workflows, and optimized for user experience. The ideal candidate thrives in a fast-paced environment, translating complex business processes into intuitive digital solutions that support compliance, uptime, and recurring revenue.

 

Office schedule: M-Th Office based, Friday remote

 

Cardio Partners, a division of Sarnova, is a national leader in emergency prevention and an ardent advocate in the fight against Sudden Cardiac Arrest (SCA). Cardio Partners offers complete cardiac solutions to our customers including equipment, consultation, end-to-end training, and program management. As an authorized master distributer of all FDA-approved defibrillator devices, the company provides customers the best-in-class value for new and recertified equipment. Customers’ emergency preparedness needs are met via Cardio Partners’ nationwide CPR training courses and state-of-the-art program management services.

Responsibilities

Summary:

 

The Product Owner for Software Solutions supports the Senior Product Manager in defining, prioritizing, and delivering product enhancements across Sarnova’s connected software platforms, including customer facing program platforms and iOT devices. This role bridges business goals and engineering execution, ensuring features are delivered on time, aligned with operational workflows, and optimized for user experience. The ideal candidate thrives in a fast-paced environment, translating complex business processes into intuitive digital solutions that support compliance, uptime, and recurring revenue.

 

Organizational Impact: 

 

This role ensures the successful execution of Sarnova’s software roadmap, driving alignment between Product, Engineering, Operations, and Customer Success. By connecting strategy to delivery, the Product Owner strengthens system reliability, process efficiency, and customer retention — critical pillars in scaling Sarnova’s technology-enabled AED, safety and program-management ecosystem.

 

Essential Duties and Responsibilities: 

 

Product Execution & Backlog Ownership

Own and maintain the product backlog for assigned software platforms (ScoutRMS, program managment, or related systems)Translate strategic objectives from the Senior Product Manager into detailed user stories, epics, and acceptance criteriaPrioritize work based on customer value, technical feasibility, and cross-functional readinessParticipate in Agile ceremonies — sprint planning, daily standups, backlog refinement, and sprint reviewsEnsure delivered functionality meets quality, usability, and performance expectations

Operational Alignment & Workflow Integration

Collaborate with Operations, Finance, and Implementation teams to align software workflows with real-world processes (e.g., provisioning, billing, renewals, compliance)Coordinate with Supply Chain and Product Operations to ensure data integrity across systems (ERP, CRM, and monitoring platforms)Partner with Implementation and Field teams to validate setup, configuration, and escalation workflowsSupport internal readiness for new features through training materials, release notes, and knowledge-based updates

Technical Coordination & Quality

Work closely with Engineering and QA to define test cases, validate features, and manage defect triageCoordinate cross-platform dependencies and integrations with other systems (CRM, ERP, analytics tools, etc.)Assist in documenting version updates, release notes, and user guidesSupport API and data-integration readiness to ensure seamless end-to-end workflows

Customer Experience & Feedback Loop

Gather, document, and prioritize customer feedback through Support, Sales, and Customer Success channelsAnalyze usage data, adoption metrics, and support tickets to identify opportunities for improvementParticipate in customer demos or feedback sessions to validate product design and usabilityPartner with Training & Enablement teams to ensure new functionality is well understood internally and externally

Roadmap Support & Continuous Improvement

Provide input to the Senior Product Manager during quarterly roadmap planning — backlog health, delivery velocity, and feature performanceSupport RICE scoring, ROI assessments, and capacity planningIdentify process improvements to enhance sprint delivery, backlog management, and stakeholder communicationHelp maintain alignment between product releases, operational readiness, and customer milestonesAdditional job duties as assigned

Skills/Experience Required:

Education: Bachelor’s degree in Business, Computer Science, Information Systems, or related field requiredCertified Scrum Product Owner (CSPO) or similar Agile certification preferred2–4+ years of experience as a Product Owner, Business Analyst, or related role in SaaS or software-driven environmentsExperience in healthcare, life-safety, or regulated technology sectors preferredProficiency in Agile/Scrum methodologies and backlog management tools (Jira, Azure DevOps, etc.)Strong ability to translate business processes into technical requirements and user storiesExcellent collaboration and communication skills with both technical and non-technical audiencesAnalytical, detail-oriented, and able to prioritize effectively in a fast-moving environmentFamiliarity with APIs, data integrations, and customer-facing SaaS workflows preferredExperience partnering with Operations, Finance, and Customer Success teams a strong plus

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled.  Our mission is to be the best partner for those who save and improve patients’ lives.  Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day.  We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

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