Join the Consumer and Community Banking (CCB) Product & Experience and Technology (PXT) organization as we continue a multi-year journey to refine our Product Operating Model, transitioning from a highly standardized, waterfall project-based operating model into a decentralized Agile model with over 100 autonomous products. Our largest priorities impact multiple products, portfolios, and lines of business which require more consistent ways of working across the organization. We are building a team to enable these new ways of working at scale by focusing on the adoption of necessary processes and supporting tooling solutions, in addition to leading the execution against these priorities in some cases.

 

As Product Operations Enablement Director – Executive Director, within the CCB Product Operations organization, you will be responsible for leading an enablement function to either teach the organization how to execute new scaled ways of working or, in some cases, lead the execution to facilitate the delivery of our largest strategic priorities. You will be directly responsible for multiple teams of coaches and subject matter experts, each aligned to strategic priorities and portfolios.

 

You will be a visionary leader of character, with a proven ability to manage leaders, influence executive stakeholders, and align diverse groups toward common goals. Additionally, you will have experience driving cultural and behavioral change at scale by introducing new ways of working, coaching large organizations through adoption, and inspiring confidence in new changes through facilitation. You have an understanding of a strategic vision, advanced operational expertise, and a customer-centric approach to meet teams where they are operationally and guide them towards continuous improvement as they deliver the organization’s strategic goals.

 

Job Responsibilities

 

Teach large program teams how to execute Discovery, Planning, and Delivery across products and lines of businessDrive integration and connectivity across products and portfolios, breaking down silos, and fostering collaboration across the organizationLead multiple teams of coaches and facilitators responsible for teaching teams new ways of working across a matrixed organization, shifting the organization from disparate ways of working to value-aligned thinking and executionChampion and lead adoption of enterprise-wide change initiatives, driving adoption of new PDLC best practices, processes, tools, and ways of working across all impacted teams and portfoliosObserve and share opportunities to continuously improve operational frameworks, governance structures, and tooling solutions to optimize efficiency and effectiveness at scaleServe as a trusted advisor to senior and executive leadership, providing strategic insights, transparent reporting, and proactive risk management. Communicate context, strategy, and value proposition to inspire motivation and alignmentBuild, mentor, and inspire high-performing leaders and teams, cultivating a culture of integrity, accountability, inclusion, and continuous improvementOversee the identification, escalation, and resolution of risks and issues that may impact program or portfolio performance, ensuring blockers are addressed

 

Required Qualifications, skills, and capabilities:

 

Bachelor’s degree in Business, Finance, Technology, or related field10+ years of experience in product management, program management, or portfolio operations within a large, matrixed organization Leadership experience with large-scale Agile and/or Product Operating Model transformationsExpertise in multiple delivery frameworks (e.g., Scrum, Kanban, SaFE, Lean, Theory of Constraints, Product Development Flow, etc.)Deep expertise in Product Development Lifecycle methodologies, operational frameworks, and governanceExperience as a key contributor in a product development role (e.g., product manager, software engineer, designer, etc.)Demonstrated experience managing multiple teams and large-scale, cross-functional programs impacting multiple products or portfoliosProven track record of leading leaders, developing talent, and driving organizational transformationExceptional executive communication, stakeholder management, and strategic problem-solving skillsAbility to influence, align, and rally large, diverse groups toward common enterprise goals

 

Preferred Qualifications, skills, and capabilities:

 

Experience in financial services or a highly regulated industryFamiliarity with banking, finance, and digital experience products, platforms, and organizational structureAdvanced data analysis, reporting, and executive presentation skills