You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager Vice President in the SMB Merchant Services Payments team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

Develops a product strategy and product vision that delivers value to customersManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapPartner with Sales, Operations, Servicing, customer experience and other stakeholder teams to identify opportunities, pain points and address those through right product prioritization.Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionOversee the entire product lifecycle from ideation to launch, ensuring timely delivery of high-quality products.Work closely with design, engineering, compliance, and marketing to drive product decision, trade off assessment, and other key considerations.Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability 

Required qualifications, capabilities, and skills 

Bachelor’s degree in business, finance, engineering, or a related field.5+ years of experience or equivalent expertise in product management or a relevant domain area. Aptitude to learn, solve challenging problems and a passion to deliver great user experiencesExperience building SaaS products for businesses, with a strong track record of success; experience in designing/building solutions with modern technology stacks including APIs, microservices, public cloud, etc.Advanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementStrong leadership presence and ability to influence and partner across cross-functional teams; as well as strong verbal/presentation and written communication skills.

Preferred qualifications, capabilities, and skills 

Demonstrated prior experience working in a highly matrixed, complex organizationPayment domain knowledge with merchant service ecosystem, card payment experience and Canadian payment landscape would be a preferred option. MBA degree would be a preferred choice.