You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Consumer and Community Banking (CCB) Operations Product, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.  As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer and business operations value. You will contribute to the vision, strategy and roadmap of the Voice Product’s Interactive Response (IVR) and conversational AI voice assistant experiences. 

Your collaboration with business and product partners will enable customer experience transformation through initiatives such as the firm’s new Contact Center as a Service (CCaaS) platform, agentic AI integrations and other strategic initiatives.  With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.   You will be adept at teamwork and collaboration to drive planning and development of product initiatives that achieve a common set of goals, ensuring success for the organization while building and maintaining strong relationships with key stakeholders.

This role is not eligible for visa sponsorship.

Job Responsibilities

Contribute to the product roadmap, vision, development, execution, risk management, and business growth targetsManage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapCollaborate with cross-functional teams and products to plan and lead product initiatives, fostering a culture of teamwork and partnership to achieve shared goalsBuild and maintain strong relationships with stakeholders, acting as a trusted advisor and success enablerTake ownership of product performance, ensuring accountability and reliability in achieving business objectives and compiling "wins" for the organizationMonitor market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required Qualifications, Capabilities and Skills

5+ years of experience or equivalent expertise in product management or a relevant domain areaAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead and influence product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementExpertise in client and customer relationship management, with the ability to easily build rapport and focus on customer needsExperience driving change within organizations and managing stakeholders across multiple function