You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Small Business Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
Develops a product strategy and product vision that delivers value to customersManages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmapOwns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionBuilds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliabilityPartners closely with product and engineering teams to deliver against the roadmap, sequencing the capability delivery for ongoing launches that optimize the experience over timeLeads the strategy development and oversee execution of product enhancements. Obsess over client experience, ensuring that products resonate with clients and deliver exceptional valueProvides clear vision and scope documentation, use cases, product requirements/epics/stories to support developmentPresent your capabilities to the appropriate legal, risk, controls, and compliance forums to review any risks and mitigation plans associated with the product launchesOwns product delivery end-to-end, including partnering with a commercialization lead on downstream implications for marketing, sales, servicing, and other client-facing personnel
Navigates ambiguous environments, using strategic thinking and problem-solving skills to drive clarity and direction
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product management or a relevant domain areaAdvanced knowledge of the product development life cycle, design, and data analyticsProven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value managementAptitude to learn, solve challenging problems and a passion to deliver great user experiencesExperience building SaaS products for businesses, with a strong track record of success; experience in designing/building solutions with modern technology stacks including APIs, microservices, public cloud, etc.Experience partnering with engineering and design teams in bring products to marketProven track record of managing new product launches and managing the end-to-end product lifecycle for complex, large-scale initiativesAn obsession with customer research, product fidelity and user experienceStrong leadership presence and ability to influence and partner across cross-functional teams; as well as strong verbal/presentation and written communication skillsAbility to synthesize ambiguous customer needs into clear product requirementsMaster’s or Bachelor's Degree in engineering, business, finance, or a related field
Preferred qualifications, capabilities, and skills (7 Bullets Max)
Demonstrated prior experience working in a highly matrixed, complex organizationPrevious experience and proven success with tech innovation and digital transformation initiatives