We are seeking for a talented and highly motivated leader to join the Machine Learning & Intelligent Operations (MLIO) team as Vice President, Product Manager. This role will spearhead transcription and conversational insights initiatives for the bank. The MLIO team is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences. 

As a Product Manager with Machine Learning & Intelligence Operations, you will define the strategy for your product, design, and execute on the product roadmap while embracing Agile methodology and best practices. You will lead cross-functional teams comprising technologists, data scientists, researchers, designers, and analytics members to modernize the service experience for tens of millions of customers. Your relentless focus on the customer and employee experience will help establish the team’s priorities to maximize the value of the product and the work of the modeling and development teams. 

Job Responsibilities

Define and champion the product strategy and roadmap for AI/ML-powered customer experience solutionsLead cross-functional teams—including technologists, data scientists, designers, and researchers—to deliver cutting-edge products that modernize service experiencesAnalyze customer journeys and friction points to prioritize features that maximize value for both customers and employeesManage the product lifecycle using Agile best practices, from ideation through launch and continuous improvementPartner with user research, business, operations, risk, compliance, and technology teams to ensure readiness and excellence in deliveryMonitor industry trends and emerging technologies to keep our products and team at the leading edgeBuild a culture of innovation, collaboration, and continuous learning within your team
 

Required Qualifications, Capabilities, and Skills

6+ years in technical product management, with a track record of delivering AI/ML-driven productsAbility to make strategic decisions, challenge the status quo, and drive measurable outcomesUnderstanding of AI/ML techniques, cloud-based platforms, and data analyticsExperience leveraging data and insights to enhance customer and employee journeysSkilled at engaging with senior leaders, stakeholders, and cross-functional teamsExperience in customer service operations and advanced degrees in Computer Science, Engineering, Data Science, or related fieldsProven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment