Job Title: Product Manager - Conversational AI Platform Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **About the Role** Join us in revolutionizing enterprise customer service with our cutting-edge conversational AI platform that puts voice-first experiences at the center of customer automation. We're seeking a Product Manager who thrives in complex, technical environments and has a passion for AI-powered solutions. As our Product Manager, you'll be the strategic driver behind a sophisticated platform that combines advanced natural language understanding with seamless omnichannel deployment. You'll shape how enterprises deliver human-like customer experiences at scale, working at the intersection of AI innovation and real business impact. **What You'll Do** **Strategic Product Leadership** + **Shape the Vision** : Define and communicate the product strategy and roadmap for our conversational AI platform + **Drive Market Intelligence** : Conduct competitive analysis and market research to identify opportunities and inform strategic decisions + **Prioritize Ruthlessly** : Balance customer impact, business value, and technical feasibility to make data-driven product decisions + **Align Stakeholders** : Partner with leadership to ensure product strategy drives business objectives **Multi-Team Orchestration (The Complex Part We Do Really Well)** You'll coordinate product development across four specialized engineering teams, each with distinct technical domains: + **Orchestration Team** : Conversation flow engine, session management, and multi-intent handling + **Integration Team** : API connectors, webhooks, and enterprise system integrations (CRM, CCaaS platforms) + **Reporting Team** : Real-time analytics, customer dashboards, and system observability + **Channel Gateway Team** : Voice, webchat, SMS, and emerging channel development Your role involves managing complex interdependencies, synchronizing releases, and ensuring cohesive platform evolution across all teams. **Customer-Centric Product Development** + **Deep Customer Engagement** : Conduct customer interviews, advisory sessions, and feedback analysis to uncover real business problems + **Requirements Translation** : Convert customer pain points into detailed PRDs, user stories, and technical specifications + **Validation & Iteration** : Work with Customer Success to understand adoption patterns and validate product-market fit + **Cross-Functional Collaboration** : Partner with Sales, Marketing, Design, and Customer Success on go-to-market execution **Execution Excellence** + **Agile Coordination** : Manage multiple JIRA boards while orchestrating feature releases across interdependent teams + **Metrics-Driven** : Track adoption, usage, and satisfaction metrics to inform product decisions + **Quality Assurance** : Lead user acceptance testing and coordinate platform releases + **Technical Debt Management** : Balance new feature development with platform stability and scalability **What You Bring** **Core Experience (Must-Haves)** + **2-4 years** product management experience with SaaS platforms, preferably in AI/ML or customer service technology + **Enterprise Software Background** : Experience with complex B2B sales cycles and multi-stakeholder deployments + **Multi-Team Leadership** : Proven track record managing product development across specialized engineering teams + **Technical Depth** : Strong understanding of APIs, integrations, and platform architecture + **Agile Expertise** : Experience with Scrum methodologies and managing multiple development streams **Technical Knowledge** + **Conversational AI Understanding** : Familiarity with NLP, voice technologies, and AI/ML product development + **Integration Experience** : Knowledge of API design, system integrations, and enterprise software architectures + **Platform Thinking** : Understanding of cloud infrastructure, scalability, and reliability considerations + **Telephony Knowledge** (Preferred): Experience with SIP protocols, contact center technologies, or voice systems **Leadership Skills** + **Influence Without Authority** : Ability to drive alignment and execution across independent engineering teams + **Conflict Resolution** : Experience managing competing priorities and resource constraints + **Strategic Communication** : Skill in translating technical complexity into clear business value + **Risk Management** : Proactive identification and mitigation of delivery risks across team dependencies **Ideal Background** + Product management experience with conversational AI, chatbot platforms, or voice technology + Contact center, customer service software, or telephony industry experience + Enterprise AI/ML products with focus on compliance, reliability, and scale + Track record of successful product launches in complex technical environments **Why This Role is Unique** + **High Impact** : Shape the future of enterprise customer service automation + **Technical Challenge** : Work with cutting-edge AI while solving complex integration problems + **Cross-Team Leadership** : Develop skills in orchestrating multiple specialized engineering teams + **Market Timing** : Join during a pivotal moment in conversational AI adoption + **Customer Focus** : Direct interaction with enterprise customers solving real business problems _Ready to drive the next generation of conversational AI? We're looking for a product leader who can navigate technical complexity while maintaining focus on customer value and business impact._ At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary for this position is $106,087-$166,709, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 09/12/2025 \#linkedin \#Remote Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/) Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .