Location: Kuala Lumpur, Malaysia Team: Product Department Role: Product Manager (AI) Mode: Full-time role About Respond.io (http://Respond.io) Founded in Hong Kong in early 2017, respond.io (http://respond.io) is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place. Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io (http://respond.io) enables fast-growing companies around the world to capture, convert, and retain customers at scale. We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management! Our Culture At respond.io (http://respond.io/), we move fast, work smart, and always keep our customers at the heart of what we do. Here's what we stand for: + Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value! + The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast. + 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first. + Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward! + Own It and Support Each Other: We step up, help out, and drive outcomes—together. + Build Human Connections: Work is better when we trust, care, and celebrate wins together. We're a team! Role Description As a Product Manager, you'll own the end-to-end development and success of key respond.io (http://respond.io) product experiences; from requirement discovery and scoping, to stakeholder alignment, to delivery, and finally go-to-market (GTM) execution and adoption. This role covers both AI and non-AI initiatives, including Copilot (our in-app AI Assistant) as well as major platform areas like Lifecycle, Workflows, Inbox to name a few. You'll own the successful delivery of features and ship meaningful product improvements that drive retention, conversion, and customer success. Responsibilities + Own end-to-end product delivery across respond.io (http://respond.io) — from problem discovery, requirements scoping, PRD writings, to execution, launch, and post-launch iteration — across areas like AI features, Lifecycle, Workflows, Inbox, onboarding/setup, and reporting. + Scope and shape requirements by translating customer needs, commercial priorities, and platform strategy into clear problem statements, success criteria, and well-sequenced delivery plans. + Drive stakeholder alignment and decision-making: align departments such as Engineering, Design, Support, Sales, Customer, and Marketing on priorities, trade-offs, timelines, and expected outcomes. + Define product success metrics across initiatives (activation, adoption, retention uplift, conversion impact, success rates, time-to-value, etc.), and use data to guide prioritization and iteration. + Lead execution with high delivery quality: partner closely with QA, Engineering and Design to break down work, unblock teams, validate solutions, and ship improvements with speed and confidence. + Own GTM planning and enablement for shipped features: coordinate release readiness, internal training, documentation, announcements, rollout strategy, and feedback capture — ensuring launches translate into real adoption. + Drive AI product quality and trustworthiness for AI-related features: work with AI/engineering to improve accuracy, helpfulness, safety guardrails, and user experience consistency; define evaluation approaches and iterate based on results. + Run continuous experimentations and iterations (AI prompt/flow iterations, automation enhancements, adoption campaigns) and share learnings to scale impact across the platform. + Close the loop relentlessly: turn customer feedback, support tickets, sales insights, and usage data into clear product decisions, and keep the team anchored on outcomes, not output. Qualifications + 4+ years of experience as a Product Manager (or equivalent) in a SaaS or fast-growing tech company, with hands-on AI tooling experience. + Good understanding of product management practices, including product discovery, prioritization, and software development processes. + Customer-focused and data-driven mindset, with the ability to gather and use customer insights and data to improve products. + Basic technical knowledge of how software products are built, allowing smooth collaboration with engineering teams. + Strong stakeholder management skills, working effectively with teams across Tech, Marketing, and Operations. + Excellent command of English with strong communication skills. Able to convey complex ideas clearly and concisely in both writing and speech. + Ability to research markets and competitors, identifying trends and opportunities for the business. + Problem-solver with an analytical approach, able to make informed decisions and adapt in a fast-moving environment. Here's what's in for you + You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success. + You will grow more here than you would anywhere else, that is a promise. + Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are! + We offer a highly competitive compensation package. + You'll receive a mental health allowance to support your health and wellness needs. + Flexible working environment and working hours that fit your lifestyle, wherever you're based.