Description As a Technical Program Manager for Hardware Engineering Services Configuration Management you will drive quality BOMs, refine processes, and grow the capabilities of current systems, driving continuous improvement to meet our needs as a developer of a world class cloud computing service provider. You will be responsible for seamless, rapid and global management of components, BOMs, documents, and other product data, critical for supporting business strategies and supply chain requirements. This position will also serve to promote best practices and internal business processes with relation to change management and general PLM functions. We are looking for an individual who is responsive, flexible and able to succeed within an open collaborative peer environment. You must be motivated to work in a data driven environment, have a desire to drive process improvement, and long for the opportunity to analyze systematic issues and implement solutions to challenging problems. The AWS Hardware Engineering organization creates server designs for Amazon’s innovative web services. Our designs are industry-leading in frugality and operational excellence, and are critical to the success of the AWS business and the more than one million customers who use AWS today. Our TPMs solve challenging technology problems, and deliver programs with high-quality to enable AWS to realize critical business strategies. Key job responsibilities The Technical Infrastructure Program Manager primary responsibilities include, but are not limited to: * Collaborate with Supply Chain, Engineering, Program Management, Product Manager’s, Suppliers, and other supporting functions in order to accurately structure new products and document product changes as part of the product development, continuous improvement, and sustaining engineering processes * Act as an advocate of Product Lifecycle Management (PLM) best practices, methods, and processes * Own data quality and drive bar raising activities to assure data quality. * Interface with all key internal customers and external customers in order to accurately process changes and structure new products. * Develop and execute projects plans and provide communication to managers and peers * Develop user training materials and standard operation procedures * Drive timely part setup, BOM releases, BOM changes to support new product introduction (NPI) as well as sustaining business * Document the Business processes related to PLM Functions, Configuration & Change Management procedures. * Identify the automation opportunities to avoid repetitive manual works related to Configuration, Change & BOM management process & work with PLM Development team to implement the automation solution. * Analyze and interpret large volumes of historical business data for specific industry instances and broader trends; design, develop and evaluate highly innovative models for business management; work closely with software engineering teams to drive real time model implementations and new feature creation; * Refine processes and grow the capabilities of PLM and downstream systems, driving continuous improvement to meet our needs as a developer of a world class cloud computing service provider. * Participate in continuous process improvements focused on systems, reporting, and data analysis efficiencies * Work with internal customers to translate their needs into software requirements, and drive consensus on requirements across multiple groups. * Work closely with Development Managers to translate product plans into engineering plans Basic Qualifications - 3+ years of technical product or program management experience - 2+ years of software development experience - 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules - 3+ years experience and knowledge of best practices and emerging technologies, related to compute / server / network / storage products. - 3+ years of experience in Technical Product, Program Management or Configuration Management in a development/PLM capacity - 3+ years’ experience in creating and managing BOM’s in high tech or engineering environments - Demonstrated understanding of BOM hierarchy, including hardware and software components - Demonstrated understanding of product release cycle as it relates to the creation and change management of parts and BOM structures - Demonstrated knowledge and skills working in product lifecycle management applications such as Agile, or comparable PLM tool - Team player with strong English written and verbal communication skills and the ability to work with diverse internal and external customer groups - Experience creating and managing bill of materials in a PLM system - Experience managing programs across cross functional teams, building processes and coordinating release schedules - Prior working experience analyzing data / creating metrics - Prior working experience with a Hardware Development Team. - Prior working experience with a Software Development Team. Preferred Qualifications - 3+ years of working directly with engineering teams experience - BS degree in a technical or business related degree - Proven experience with PLM tool - Direct experience in process documentation/improvement - Proven ability to work with and influence peers and management and facilitate agreement among stakeholders with different interests - Proven track record of complex and creative problem solving and the desire to create and build new processes · - Experience creating and managing bill of materials in a PLM system - Track record of successfully delivering programs on time, to scope, with high quality - Experience working with AWS technologies - Experience with PLM tools - Experience with Atlassian tools - SQL experience - Experience managing external vendors - CI/CD experience - Experience with Scrum based development Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.