**Job Title** Product Information Manager, Aftersales **Job Category** Product Support **Job Description** What starts with **YOU** , moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented **Product Information Manager, Aftersales – Aftermarket Parts Marketing Department** based at our Headquarters office. **WHAT YOU WILL DO:** + Serve as the subject matter expert (SME) for PIM, the parts shopping experience, and supporting systems and applications. + Stay current on road-mapped **Product Information Manager (** PIM) system features, functionality, and terminology, and manage updates to ensure the PIM system remains accurate and up to date. + Work with a core functional team to ideate and develop new eCommerce features and functionality. + Own PIM content for all brand parts and design OE parts go-to-market strategies, including attributes to encourage upselling and cross-selling of parts solutions. + Design workflows and roles within PIM to digitalize key commercial aftermarket processes. + Manage all PIM content, including product descriptions, use-case studies, and performance comparison strategies to support brand differentiation. + Collaborate with eCommerce Operations, IT, and other functions to leverage systems, applications, and data to enhance the customer experience. + Establish and maintain harmonized Product Information Management processes across the global HYMH organization. + Develop and monitor quality KPIs for product information, including completion rules, status reports, and daily health checks. + Partner with IT to review integration and implementation of data feeds, manage data governance, and ensure smooth system administration. **WHO YOU ARE:** + A detail-oriented leader who understands the strategic importance of product information in driving sales and customer satisfaction. + Skilled in managing complex product data across multiple systems and ensuring accuracy, consistency, and usability. + Experienced in eCommerce development, merchandising, and sales feature enhancements for aftermarket parts. + Comfortable working cross-functionally with marketing, product management, operations, IT, and external stakeholders. + Capable of creating and executing go-to-market strategies that enhance the parts shopping experience. + Proficient in developing processes, workflows, and best practices for product data management. + Analytical, with the ability to develop KPIs and monitor system health to ensure optimal PIM performance. + Adept at identifying and implementing new eCommerce features and leveraging other systems to enhance product attributes. + Skilled in training, supporting, and providing resources for system users. + Committed to improving the customer journey from parts lookup to check out in the HYMH aftermarket business. **WHAT YOU WILL NEED / EDUCATION:** + B.S. in Marketing or related field preferred. + Without a degree: 5+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience. + With a 4-year degree: 3+ years in marketing, aftermarket, parts sales, project management, business analysis, or related experience. + With an MBA: 2–3 years in marketing, aftermarket, parts sales, project management, business analysis, or related experience. **SKILLS, EXPERIENCE AND ABILITIES:** + Strong knowledge of marketing and promotional strategies. + Desired knowledge of a PIM and eCommerce platform. + Experience in marketing, master data management, eCommerce, or related fields. + Proficiency in market analysis. + Skilled in Microsoft Office Suite. + Strong project management and organizational skills. + Proven written and oral communication skills. + Ability to work cross-functionally and build alignment across teams. + Experience creating go-to-market product strategies and upsell/cross-sell opportunities. + Ability to develop and maintain data governance processes. **Who we are:** Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com. **What we offer:** _Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k)._ \#LI-TE1 \#LI-HYBRID **Job Type** Permanent **Time Type** Full time **Work Hours** 40 **Travel Required** No **Primary Location** HY US Greenville, NC (Headquarters) **Address** 1400 Sullivan Drive **Zip Code** 27834 **Field-Based** No **Relocation Assistance Available** No **We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.** **EOE/Minorities/Females/Veterans/Disabled**