Own our Client’s Technical Product Onboarding experience end to end! Use your Project Management expertise to manage complex technical treasury product implementations for JP Morgan Chase Clients from around the world.

As a Product Implementation Vice President within the Commercial & Investment Bank, you will be responsible for the overall client experience and project management of technical commercial product implementations. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.

Job Responsibilities 

Own the product implementation and training experience for your assigned clients Meet and connect with clients through Zoom, Email and other collaborative technologies  Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product ManagementManage client and partner expectations and understanding throughout the implementation process Implement mixed payable solutions and support our clients with file mapping exercises Work with partners in Operations and Product Management to streamline processesIdentify instances of business risk and show ownership of issues when they arise Scope client requests and translate business requirements into detailed technical specifications for treasury servicesUse Microsoft Office tools to document meeting agendas and minutes and project plans.  Use of workflow tool for status updates and document repository Demonstrate creative problem solving and judgement and be empowered to escalate when necessary Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations 

Required Qualifications, skills and capabilities 

An appreciation for being a ‘keeper of our brand’ with 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experienceTechnical project management experience or experience with complex treasury implementations and comfort in a fast paced, dynamic client-facing environmentAbility to clearly communicate, partner and influence - leading others to a common goalExhibit adherence to policy and procedures and meet or exceed established SLAComfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussionsExperience in coaching or mentoring employees and proven ability to successfully manage conflictStrategic thinking with the ability to adapt to changeMicrosoft Office Suite experience and project Management, Payments and Receivables experience or eagerness to learnTechnical Consulting or business analysis experience in the Enterprise Resource Planning (ERP), systems integration or Application Programming Interface (API) space

Preferred qualifications, skills and capabilities 

Bachelor of Science or Bachelor of Arts DegreePassion for learning new operating models, technologies, and industry trendsTechnical client consulting experience to support technical rolesPMP or other Project Management Certifications 

 

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth. 

Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and moreHelp the community through expansive volunteer opportunitiesJoin one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

 

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

 

Some travel required (20%) to visit clients and internal partners.

 

Please note this role is not eligible for employer immigration sponsorship.