Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence.
As a Product Director in Strategy, Engagement & Operations for Digital Channels, you will be at the forefront of developing and executing strategies that leverage insights and foster strong partnerships, ultimately driving innovation and excellence across Chase's digital landscape. You will lead efforts to create a cohesive, data-driven and forward-thinking digital experience that reinforces Chase's mission and vision. You will own the Program Management Office for Digital Channels, managing a team responsible for driving a unified roadmap as well as owning progress against key initiatives, resourcing, and dependencies. Your leadership will be instrumental in building and maintaining strong relationships with partners, helping to deliver on LOB objectives and acting as a liaison to drive mutual success and advance overall CCB’s objectives. In this role you will be responsible for informing, setting, sharing, and executing our Digital Channels strategy, ensuring alignment with Chase's overarching business objectives. The Strategy, Engagement & Operations team comprises four dynamic pillars: Partner Engagement, Strategy, Insights, and the Program Management Office; each integral to driving growth and enhancing digital experiences.

 

Job Responsibilities

Lead and manage, as well as attract, build and grow talent. This person will be critical to developing a strong, customer and data led, high performing team to bring the future Chase digital experience to lifeLead the product vision and strategy. Establish clear goals and objectives/success outcomes. Prioritize roadmap and declare how we’ll move quickly toward our North StarOwn and execute the large-scale rollout strategy across different audiences and experiences, collaborating closely with a variety of other product and tech teams to ensure a stellar end-to-end customer experienceEmpower the full Channels quad to by analyzing customer data (e.g., CSAT) into actionable insights and recommendations that can be infused into our digital strategy   Enable a team of a team of 'go-to-market' experts who educate key partners about Digital's strategy, understand partners' priorities, and advocate for these priorities as Digital's strategy is developedOwn Digital Channels’ messaging by crafting and delivering a holistic narrative across internal working forums and key executive forums

Required qualifications, capabilities and skills 

8+ years of experience in digital product management, strategy, management consulting, or related fields, with a proven track record of leading and executing large-scale digital initiativesCulture carrier with history of leading/building teams and growing talentChange agent with excellent senior stakeholder management and influencing skills

Experience driving progress in a matrixed environment and working through ambiguity and complexity

Demonstrated ability to apply data-driven decision making to product prioritization and driving an innovation process from white space opportunity identification, conceptualization through to launch. Proven track record of taking an idea and turning it into impactful resultsExceptional organizational and project management skills, including strong follow-through skills and the ability to manage and prioritize multiple projects, deadlines and workstreamsBachelors degree required with strong academic backgroundAdvanced Microsoft PowerPoint and Excel skills

Preferred qualifications, capabilities and skills

Experience with Financial Services, managing large consumer facing digital experiences, and working on digital dashboards and/or personalized platform experiences a plusExperience working in Agile product development environments