As an Executive Director of Event Services on the Product Experience (PX) Global Banking & Payments Core Services Team, you will lead the strategic vision, development, and delivery of innovative event and engagement solutions. You will partner across a highly matrixed organization to drive business outcomes, enhance user experiences, and support the diverse needs of front office, marketing, and event planning teams.

 

Job Responsibilities

Own and lead the Event Services roadmap and book of work, aligning priorities to business outcomes, dependencies, and timelinesLead and mentor a team of Product Managers fostering shared ownership and high performance Manage a product team supporting multiple personas—including front office, marketing, and event planners—by understanding their needs and pain points, and tailoring solutions accordinglyCollaborate with Sales, Event Planners, Marketing, Tech and UX, content designers, and product teams to build best-in-class experiences, facilitate discovery sessions, reimagine processes, and set strategic transformation targets and drive go-to-market strategies and successful launches Drive cross-functional collaboration across CIB product teams, business lines, core services, technology, design, marketing, events, controls, and data functions to deliver integrated solutionsOversee backlog management, story creation, and sprint prioritization for a global technology team, working closely with technology leadershipManage stakeholder relationships with senior leaders, providing regular product updates, preparing executive-level presentations and demos, and clearly communicating progress, risks, and dependenciesThrive in a highly matrixed organization, effectively partnering across multiple teams and functions to achieve shared goals

 

 

Required qualifications, capabilities & skills

10+ years of experience in product ownership or product management in enterprise/B2B settings, with hands-on agile execution (Scrum/Kanban), strong story writing, and backlog management skills5 years of experience managing distributed or non-co-located teamsProven leadership in driving cross-functional initiatives, influencing senior leadership, and driving measurable business outcomes Excellent collaboration skills with technology, product, design teams and executive stakeholders Experience defining platform requirements for complex, global organizations and creating go to market strategies for multiple personas and lines of business Strategic thinking, strong analytical and problem-solving abilities, and comfort making data-driven trade-offs and setting measurable success criteriaExcellent communication and stakeholder management skills; confident presenting to senior audiences, simplifying complex topics, and partnering effectively with Risk, Legal, and ControlsDetail-oriented, highly organized, and able to manage multiple priorities in a fast-paced environmentExperience with Event Platform (Stova), Marketing Automation and/or Engagement platforms (e.g., Salesforce Marketing Cloud, Marketo, Salesforce, Street Context, LinkedIn, Adobe)Proficiency with Jira and Confluence (or equivalent tools), with disciplined documentation practices

 

 

Preferred qualifications, capabilities & skills

Experience evaluating and managing third-party partnerships and vendor relationships to strengthen the product ecosystemExperience building and delivering AI/ML services  Experience in financial services industry, CRM capabilities and events Experience in global organizations or matrixed environmentsExperience with JIRA and agile methodology