Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. 

 

As a Senior Product Delivery Associate within the Client Onboarding & Service space, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will be responsible for use case testing of internal and external personas for Commerce platform tools and processes. This role involves collaboration with stakeholders, pilot implementations, and process validation.
 

Job responsibilities

Collaborate with Readiness Partners, Product and Technology to execute on key delivery tasks and identify ways to boost efficienciesSupport the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirementsRaise blockers and other impediments to manage dependencies and ensure adequate resourcesDesign robust test plans, execute test plans, analyze test results, and report production and/or design issuesTest products/systems and processes before release to market to ensure they work as designed individually and when bundled with other productsCommunicate effectively and accurately the status of the process, including key risks, issues, and potential solutionsPartner with Global team members to ensure consistent application of procedures and policiesComplete Quality Assurance and Quality Control activitiesIdentify and implement improvements to existing training and quality materials and processesProvide operational support throughout the pilot lifecyclePerform effective process management and accountability structure to ensure required controls are maintained

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain areaDemonstrated performance in either product management or relevant domain areaExperience executing operational management and change readiness activitiesDemonstrated ability to evaluate existing practices, propose innovative solutions, and process enhancements as business transitions to target state tools and processesExperience in product deployment processes Understanding of merchant services processes and the ability to consult with internal and external customersDemonstrates knowledge to learn testing functions on multiple platformsBachelor’s degree or equivalent experience required

 

Preferred qualifications, capabilities, and skills

Developed knowledge of the product development life cycleConsistently demonstrates and advances knowledge to learn testing functions on multiple processing platforms and capable of receiving case assignments on multiple platformsBackground in product testing, client onboarding, client service, validation testing, or financial operations preferred