Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

 

As a Product Delivery Manager in Digital Utilities Customer Interaction Utility team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 

 Job responsibilitiesLeads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordinationLeads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirementsEffectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Collaborates with the Product Manager to execute on key delivery tasks and identify ways to boost efficienciesOwns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value propositionDevelops and manage relationships across several stakeholders, including our team (product-design-technology), digital products, Consumer and Community Banking lines of business, and functional partnersSupports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirementsRaises blockers and other impediments to the Product Manager to manage dependencies and ensure adequate resourcesRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise in product delivery or a relevant domain areaDemonstrated ability to execute operational management and change readiness activitiesStrong understanding of delivery and a proven track record of implementing continuous improvement processesExperience in product or platform-wide release management, in addition to deployment processes and strategies Preferred qualifications, capabilities, and skillsProficient knowledge of the product development life cycle, design, and data analyticsDemonstrated prior experience working in a highly matrixed, complex organization