Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

 

As a Product Delivery Manager in Payment Network Field Enablement you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 

 

This position plays a crucial role in supporting and advancing our card brand initiatives. This position requires a technically skilled individual who can bridge the gap between technical teams, Payment Brand Initiatives (PBI) and card brand partners, ensuring comprehensive understanding of requirements and initiatives across the organization. 

Job responsibilities 

Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordinationLeads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirementsEffectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Exhibits effective communication skills, written and oral, with the ability to translate card brand terms into JPMC language. Leads cross functional teams to gain consensus and create understanding for communication to field teams. 

Required qualifications, capabilities, and skills 

5+ years of experience or equivalent expertise in product delivery or a relevant domain areaDemonstrated ability to execute operational management and change readiness activitiesStrong understanding of delivery and a proven track record of implementing continuous improvement processesExperience in product or platform-wide release management, in addition to deployment processes and strategies 

Preferred qualifications, capabilities, and skills 

Proficient knowledge of the product development life cycle, design, and data analyticsProficient in PowerPoint, SharePoint and Knowledge Management FrameworkStrong working knowledge of LLMSkilled understanding of JPMC technical specification and platforms