Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in the Employee Help and Advisory team within the Employee Experience organization, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Your role will involve leading cross-functional teams to drive innovation and streamline processes, ensuring that every product delivery is executed with precision and excellence. You'll leverage your expertise in Agile methodologies to foster a culture of continuous improvement, while building strong relationships with stakeholders to align on strategic goals. With a focus on customer satisfaction, you'll be instrumental in shaping the future of product delivery, creating experiences that resonate with users and set new industry standards.
Job responsibilities
Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination Ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Develop and nurture strong relationships with product team and partners to gain a deep understanding of their business objectives and success criteria Form a deep working-level knowledge of the products we support and the end-users needs and expectations Coach and mentor the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product delivery or a relevant domain area. Strong understanding of delivery and a proven track record of implementing continuous improvement processes. Experience in product or platform-wide release management, in addition to deployment processes and strategies. Proficiency in Agile methodologies and tools (e.g., Jira), product management software, and data analysis. Strong organizational skills with the ability to manage multiple delivery streams concurrently Excellent communication skills, with the ability to convey complex delivery information to diverse audiences Strong problem-solving skills, with the ability to identify issues and implement practical and efficient solutions. Exceptional interpersonal skills, with a strong emphasis on customer satisfaction and relationship building. Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management. Experience driving change within organizations and managing stakeholders across multiple functions.Preferred qualifications, capabilities, and skills
Proficient knowledge of the product development life cycle, design, and data analytics. Proven ability to drive roadmap planning, capacity planning, and budgeting. Skilled in facilitating product definition and planning workshops. Certification in Agile delivery methodologies, such as Certified ScrumMaster (CSM) or Agile Certified Practitioner (PMI-ACP). Experience in partnering with various product partners, including tech, QA, product, change management, release management, platform owners, and channel partners. Ability to adapt to changing priorities and work effectively in a fast-paced environment