Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.

 

As a Product Delivery Director in Consumer Banking - Global Customer Platform, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers. you are the driving force behind inspiring and transforming the way our program and project management team supports the delivery of products to customer. Your detail-oriented mindset and support leadership will shape and enhance the delivery journey for our products, turning challenges into opportunities for sustainable and scalable success. By fostering a culture of innovation and strategic thinking, you will elevate your team’s potential, continuously evaluating and evolving the program management support model, standing out as best in class.  

 

Direct product delivery activities with a focus on Program and Project Management, guiding a team of individuals through the delivery of key programs ensuring accuracy and transparency while evolving and implementing best practices to create business resiliency with scalable and sustainable program and project management strategies.

 

Job responsibilities

Inspires and Lead Teams: Cultivate a culture of innovation and collaboration by inspiring and leading teams to achieve program goals. Elevate team performance through mentorship and support, ensuring each member feels valued and empowered to contribute to sustainable and scalable solutions.Develops Scalable Strategies: Design and implement scalable program management strategies that align with organizational objectives. Lead efforts to optimize processes and resources, ensuring sustainable growth and long-term success.Elevates Program Impact: Drive program excellence by elevating the impact of program and product management through strategic planning and execution. Inspire teams to pursue ambitious goals, fostering an environment where creativity and sustainable practices are at the forefront of decision-making.Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordinationOwns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirementsMaintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partnersCoaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficienciesDirects product delivery activities with a focus on Program and Project Management

Required qualifications, capabilities, and skills

8+ years of experience or equivalent expertise delivering products, projects, or technology applicationsExtensive experience leading operational management and change readinessExperience in enterprise-wide release and deployment processes and strategiesAdvanced knowledge of the product development life cycle, technical design, and data analytics

Preferred qualifications, capabilities, and skills

Supportive and driven leader with focus on growth and development of team members through goals, challenging the model to drive individual empowerment Curious thought leader with demonstrated track record of leading, evolving and implementing streamlined process efficiencies inclusive of tool implementation for program and project management effortsDepth and Breadth of Agile delivery methodologies and metricsExtensive experience with Confluence, SharePoint, Excel, PowerPointSuccessfully managed and led high visibility programs/projectsProven ability at creating and presenting executive level communications