Job Description As a Technical Support Product Specialist, you'll be the primary point of contact for our beta testers, ensuring they have a smooth experience while participating in our testing programs. In this role, you'll provide direct technical support to testers, help them navigate program requirements, and collect valuable feedback that helps shape our products. You'll work closely with Product Insights Analysts and Program Managers to ensure effective program execution and high-quality data collection. Key Job Responsibilities Provide first-line technical support to beta testers via email, chat, and our testing platform. Guide testers through activities, device setup processes, and troubleshoot basic technical issues. Monitor and respond to tester inquiries in a timely manner. Review and triage incoming tester feedback, ensuring all necessary information is collected. Prepare and format feedback data for submission into internal tooling. Coordinate with testers to ensure compliance and preparation for video research. Track and drive tester engagement, including survey completion rates and activity participation. Maintain accurate documentation of tester interactions and support cases. Support program communications to drive tester participation and engagement. Assist in basic data entry and organization tasks related to testing programs. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 2+ years of technical customer or IT support experience Strong written and verbal communication skills Experience with ticketing systems and basic troubleshooting Proficiency in Microsoft Office Suite, particularly Excel Ability to maintain organized records and follow established processes Experience working in a fast-paced environment with competing priorities Experience with Jira or similar project tracking tools Background in consumer electronics or smart home technology support Previous experience in beta testing or user research programs Familiarity with data entry and basic data organization