At JP Morgan Chase, we understand that customers seek exceptional value and a seamless experience from a trusted financial institution. That's why we launched Chase UK to transform digital banking with intuitive and enjoyable customer journeys. With a strong foundation of trust established by millions of customers in the US, we have been rapidly expanding our presence in the UK and soon across Europe. We have been building the bank of the future from the ground up, offering you the chance to join us and make a significant impact.

As a Product Acceptance and Quality Lead at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse, inclusive, and geographically distributed team. We are seeking individuals with a curious mindset and a keen interest in new technology. Our engineers are naturally solution-oriented and possess an interest in the financial sector and focus on addressing our customer needs. 

Job Summary:

As a Product Acceptance and Quality Lead in our team, you will champion a quality mindset and drive product acceptance activities across the organization. You will collaborate with stakeholders and engineering teams to ensure our products meet the highest standards. Your role will involve managing production pilots, developing quality dashboards, and supporting governance processes. You’ll work closely with a global team, making a meaningful impact on our products and culture.

Job Responsibilities:

Drive a quality mindset and communicate the benefits of software quality to product teams and engineersPlan, define, execute, and report on Product Acceptance testing activities with key stakeholdersManage, maintain, and execute employee production Alpha and Beta PilotsLead quality improvement actions with Product engineering teamsDefine, develop, and maintain quality and test engineering dashboardsSupport and maintain governance and quality gates in productionCollaborate daily with a global team

Required Qualifications, Capabilities, and Skills:

Experience with Agile techniquesAbility to work independently and proactively across teamsHands-on product test management experienceProduct acceptance and business testing experienceExperience collaborating with global teamsFamiliarity with software development tools such as JIRAOpen-minded self-starter with strong problem-solving skillsAbility to manage multiple tasks and projects with various stakeholdersAbility to learn quickly and adapt in a dynamic environment

Preferred Qualifications, Capabilities, and Skills:

Experience developing and maintaining quality dashboardsExperience supporting governance and quality gates in productionStrong communication and stakeholder management skillsPassion for new technology and continuous learningExperience with Alpha and Beta pilot managementAbility to drive quality improvement initiativesExperience working in diverse, inclusive teams

If you’d like to be part of a team that values culture, innovation, and global impact, we encourage you to apply and help us build something extraordinary.

 

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