Duties & Responsibilities Customer Service & Sales Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service. Assist customers by making product suggestions. Engage in suggestive selling using telephone interactions, in‑store intercom announcements, and one‑on‑one customer interaction. Answer incoming calls appropriately; resolve customer complaints and escalate to the Store Director when necessary. Department Operations & Production Plan daily operations and monitor production processes according to company procedures and profitability goals. Trim, cut, wrap, tray, display, and water produce products. Build produce displays; rotate inventory and discard outdated or spoiled product. Maintain cleanliness, organization, and sanitation in the work area and department. Implement seasonal and promotional displays. Maintain and monitor Salad Bar or Fresh‑Made operations where applicable. Ensure all product freshness, quality, and departmental standards are followed. Supervision, Scheduling & Employee Development Monitor employee productivity and evaluate overall performance. Schedule employees to ensure appropriate coverage and service levels. Maintain knowledge of all tasks performed within the department, including opening and closing duties. Supervise, train, and assign duties to department employees. Train employees in store policies, sales techniques, and record‑keeping procedures. Identify and develop high‑potential employees for advancement. Initiate personnel actions, including interviews, transfers, promotions, and disciplinary steps. Inventory Management & Reporting Prepare sales and inventory reports; participate in physical inventory every four weeks. Control inventory to ensure proper product quantity, quality, and freshness; stock and rotate produce according to division standards. Maintain and organize the produce cooler, ensuring proper rotation and storage. Manage shrink and cost control within the department. Ensure proper code‑dating procedures for all produce items. Maintain accurate daily log sheets, Fresh‑Made production charts, and labor/sales documentation. Food Safety, Cleanliness & Compliance Ensure temperatures are properly maintained during all phases of preparation, display, and storage. Maintain accurate signage, pricing, and Country of Origin Labeling (COOL). Comply with all retail labeling laws, federal/state regulations, company policies, and code‑dating standards. Comply with workplace safety rules; ensure all areas, equipment, coolers, and display spaces meet sanitation and safety standards. Follow emergency procedures during equipment or software malfunctions. Receiving, Equipment Operation & Back Room Procedures Perform receiving duties: break down loads, verify orders using invoices, inspect quality, report shortages, stock and rotate product. Follow all temperature, storage, and packaging guidelines. Process administrative paperwork and maintain accurate records. Operate produce‑related equipment such as pallet jacks, hand trucks, scissors, knives, safety cutters, and Sterilox machines. Use computer software and electronic ordering devices to place product orders. Team Communication & Store Integration Attend and participate in sales meetings. Communicate department performance, goals, and sales opportunities to employees. Ensure compliance with company grooming and dress code standards. Professional Standards Perform all duties safely, accurately, and with honesty and integrity. Carry out any other necessary or assigned responsibilities.