Our client, a leading technology firm, is seeking a Java Production Support Analyst to join their team. As a Java Production Support Analyst, you will be part of the technical support team, ensuring seamless customer engagement and efficient resolution of technical issues. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully with the organization. **Job Title:** Java Production Support Analyst II **Location:** Owings Mills, Maryland **Pay Range:** $57.50/hr **What's the Job?** + Provide on-call production support by responding to escalated system events, automated alerts, and notifications. + Monitor system performance and maintain application technical documentation and system alerts. + Restore services and applications from disruptions promptly and efficiently. + Conduct on-demand system validations related to deployment efforts that require production support team assistance. + Manage individual incidents daily, including triage, research, and escalation or resolution. **What's Needed?** + Experience in customer engagement and technical support issue resolution. + Proficiency in Java and AWS cloud-based application development and monitoring. + Prior on-call experience with a self-sufficient approach to support tasks. + Strong knowledge of SQL and Splunk logging. + Experience with application monitoring tools such as Grafana and New Relic is preferred. **What's in it for me?** + Opportunity to work in a dynamic and collaborative environment. + Enhance your skills in cloud-based application support and monitoring. + Be part of a team that values continuous improvement and innovation. + Gain experience in managing customer-facing financial account systems. + Contribute to strategic initiatives while improving operational efficiencies. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.