Job Description

Why join Rolls‑Royce?

At Rolls‑Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls‑Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Job summary:

The Procurement Operations Analyst (Helpdesk) will play a key role in delivering responsive and accurate support for procurement-related queries and issues. Your primary responsibilities include managing internal user helpdesk requests, resolving supplier inquiries, and providing ad hoc support for sourcing, contracting, and procurement system activities.

What You will be doing:

Manage internal user helpdesk requests and resolve procurement-related queries promptly and accuratelyRespond to supplier inquiries and assist with issue resolution related to procurement processes and systems.Provide support for sourcing, contracting, and procurement system issues as neededIdentify and recommend process improvements related to the operation of tasks such as increasing efficiency, effectiveness and improvement of customer service Maintain accurate records of queries, resolutions, and actions to ensure compliance and audit readinessWork closely with suppliers, finance, and procurement teams to resolve issues and maintain service qualityAssist with resolving technical issues in procurement platforms and escalate complex problems when necessaryEnsure adherence to procurement policies, procedures, and audit requirements across all activitiesDeliver responsive, high-quality support to stakeholders, ensuring a positive procurement experience

Position requirements:

+3 years of experience in procurement or supply chain management, across indirect and direct categoriesExperience managing user queries and resolving supplier issues in a shared services environmentExperience working in aerospace or defence, or other complex manufacturing industryUnderstanding of procurement policies, governance frameworks and compliance assessments related to aerospace and defence Working knowledge of SAP, Ivalua, CoupaDemonstrated experience in delivering excellent customer service and influencing othersProven track record in delivering business results and achieving objectivesPassion for continuous improvement and quality improvement methodologies such as Lean and Six Sigma

The Kraków Rolls‑Royce Global Capability Centre represents an exciting new chapter in the growth of Rolls‑Royce Group Business Services. Designed to support global operations and employee services, the Centre is a key hub for enabling operational efficiency and strengthening global business processes. It delivers exceptional services across finance, procurement, HR, Data Analytics and Service Management.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls‑Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls‑Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Please note that all applicants will be subject to Poland right-to- work check as part of the recruitment process

Job Category

Procurement

Posting Date

03 Feb 2026; 00:02