**Location:** Charlotte, NC or Plano, TX — _Hybrid (3 days onsite)_ **Contract:** W2 contract **Work Authorization:** **USC, GC, H4** **Overview** We are building a new team to support the PMO under **Payments Data Organization** , and are looking for a highly organized **Process QA / PMO Process Analyst** to help drive internal operational excellence. This role will support PMO governance, process control, change and release coordination, and tooling oversight across multiple internal workstreams. This position is ideal for someone with strong attention to detail, a process‑driven mindset, and hands‑on experience with **change management** , **release management** , **Jira** , and **Remedy/ITSM** . **Key Responsibilities** + Support the build‑out of PMO processes, standards, and governance across the Payments Data organization. + Coordinate and manage **change management** activities, ensuring requests follow the required approvals, documentation, and quality checks. + Oversee **release management** processes, including readiness checks, validation, defect/risk review, and post‑release tracking. + Maintain and enhance **Jira workflows, dashboards, reports, and metrics** to support PMO visibility and intake processes. + Manage **Remedy (ITSM) tickets** for incidents, changes, and problem workflows; ensure SLA compliance and accurate tracking. + Document and optimize internal processes including SOPs, process flows, RACIs, and governance artifacts. + Support PMO operations with reporting, status updates, meeting coordination, and process adherence checks. + Identify process gaps and recommend improvements to standardize execution across the organization. + Partner with cross‑functional teams including product, data engineering, operations, and technology. + Ensure all change, release, and process actions align with enterprise policies, risk controls, and compliance requirements. **Required Qualifications** + **3+ years** experience in Change Management, Release Management, PMO Operations, or Process Governance. + Hands‑on experience with **Jira** (workflows, dashboards, metrics). + Experience using **Remedy, ITSM, or ServiceNow** for change/incident/problem management. + Strong **process design** skills (process maps, SOPs, workflows, RACI, documentation). + Understanding of IT change controls, release cycles, and quality gates. + Excellent organizational, communication, and stakeholder coordination skills. + Ability to manage multiple workstreams in a fast‑paced environment. **Nice to Have** + **Previous Financial Service Experience** + Experience supporting Payments, Data, or Technology PMOs + Familiarity with Agile or hybrid workflows **Why This Role?** + Opportunity to help **stand up a new PMO** within a high‑visibility Payments Data group. + Great exposure to enterprise change governance, release processes, data platforms, and PMO transformation. + Strong long‑term stability **About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.