Process Management Analyst - Logistics Performance, Hub Operations BR
Amazon
Description
Amazon Logistics is committed to building a world-class last mile operation. Our mission is to consistently exceed customer expectations by delivering packages quickly, accurately, and in the most cost-effective way possible. In Brazil, Amazon Logistics (AMZL) is in an exciting phase of rapid growth, developing a large-scale logistics network and tackling some of the most complex last-mile challenges in the industry.
We are seeking innovative and driven individuals who thrive in fast-paced environments, enjoy solving complex problems, and are excited to contribute to bold, high-impact initiatives. Amazon Logistics is hiring a Logistics Process Management Analyst to join the team leading the expansion of the Amazon Hub network across Brazil.
The Amazon Hub model is a hybrid AMZL operation that leverages partnerships with small businesses to execute urban logistics in high-risk, low-density, and remote areas. By integrating Amazon’s core technologies and processes, Amazon Hub aims to deliver a best-in-class customer experience, even in the most challenging locations across the country.
Key job responsibilities
- Analyze and report on Hub Delivery performance metrics, supply chain KPIs, and network expansion milestones
- Conduct deep dives into complex operational issues using structured problem-solving and quality methodologies
- Manage and maintain data integrity across Amazon systems (e.g., Mercury, QLDB, Admiral, Salesforce), while identifying opportunities for automation
- Develop, implement, and track Mechanisms of Action Plans (MAPs) to drive continuous operational improvements
- Provide cross-functional support through situational leadership, collaborating with field operations and senior stakeholders
- Leverage supply chain analytics to enhance route planning, package flow, and overall network efficiency
Basic Qualifications
- Bachelor's degree in Computer Science, Statistics, Mathematics, Engineering or related field
- Previous experience in data analysis or similar role
- Proficiency in SQL for complex data querying and manipulation
- Experience with data visualization tools (e.g., Tableau, Power BI)
- Advanced English
- Ability to communicate technical insights to non-technical audiences
Preferred Qualifications
- Experience with end-to-end project management
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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