Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.

Amazon Customer Excellence System (ACES) leader is focused on supporting on Under the Roof improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the DS's, support DS launches, support Delivery Station Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the Delivery Stations (DSs).

The process owner’s mission is to help DSs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives. .

Key job responsibilities
The ACES manager will be supporting a Delivery Station in Mexico and work with site leadership to:

Deploy the benchmarking processes (Country and Rest of the World Region) to train ops leaders and establish sustainable mechanism in Mx DSs.
Use the PDCA methodology to drive small scale improvements in processes.
Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
Sustain roll out of CI essentials and Kaizen essentials training to managers.
Align with WW ACES attempt to use “Amazonian terminology for ACES tools”.
Travel up to 50% of the time as per as business needs

About the team
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.

Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
 
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
 
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.