Process Improvement Sr Manager Job ID 251073 Posted 08-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Data & Analytics, Facilities Management, Research Location(s) Hilversum '- Noord-Holland - Netherlands Are you an enthusiastic team member who enjoys working in an international and dynamic environment to build future successes together? Then this vacancy might be for you! CBRE is seeking a dynamic and highly organized Operations Program Manager to support and drive strategic EMEA-wide initiatives across one of our flagship global clients. This is a pivotal role that ensures operational excellence, reporting integrity, financial governance, and seamless cross-functional execution across multiple countries and service lines. The Operations Program Manager will lead processes linked to programs that enable data-driven performance, support client priorities, and enhance the consistency and quality of Integrated Facilities Management (IFM) delivery across the region and will also be integrating with the global program team, supporting global initiatives, processes, and programs. **Key Responsibilities** Program, Leadership & Delivery •Lead and manage regional processes that support operational performance, reporting accuracy, financial governance, and strategic client initiatives. •Own program plans, timelines, milestones, and deliverables, ensuring successful execution across multiple EMEA markets. •Facilitate structured progress updates, risks, and insights for internal leadership and client stakeholders. Reporting, Analytics & KPI Governance Reporting, Analytics & KPI Governance •Oversee EMEA-wide reporting frameworks, ensuring accuracy, consistency, and alignment with global account standards. •Manage the monthly and quarterly reporting cycles, driving data clarity, stakeholder alignment, and narrative development. •Ensure KPIs are reported and monitored in a way that enables continuous improvement across all service lines. •Partner with analytics teams to develop dashboards and data models that support decision-making. OPEX Budget Governance & Financial Program Management •Support and manage cost-saving initiatives, financial optimization programs, and regional value initiatives. Client-Facing Program Management Client-Facing Program Management •Deliver structured client programs such as: •OPEX & CAPEX Opportunity identification, planning and tracking •Operational Excellence initiatives •Savings & efficiency pipelines (through CBRE platform) •Scope alignment and service optimization programs •Engage directly with client representatives, providing clear updates, insights, and recommendations based on regional performance. Cross Service Line Integration •Coordinate activities across IFM, Engineering, Finance, Projects, Real Estate, and Workplace functions to deliver unified regional outcomes. •Ensure that service lines work cohesively, removing operational silos and enhancing account-wide performance through standardized processes and governance frameworks. •Support transitions, mobilizations, and service deployments across multiple geographies when required. Technology, Data Quality & Process Standardization •Partner with CBRE technology teams to integrate digital tools that improve reporting, workflows, and data quality. •Oversee scope of works, data governance, and standardized reporting structures across the account. •Drive consistency in process design and operational execution to enhance service quality across the region. Stakeholder Management & Communication •Build strong relationships with both internal teams and client stakeholders across EMEA. •Provide proactive communication on program progress, risks, and insights. •Facilitate strategic alignment between client goals and CBRE operational delivery. **Who are we looking for?** We are looking for a highly motivated and structured professional who can operate confidently in a complex, multi-country environment. The ideal candidate will have: •Strong experience in process, program or project management within corporate real estate, IFM, operations, or a related field. •Demonstrated ability to manage cross-functional initiatives across multiple geographies. •Excellent analytical capabilities and comfort working with data, dashboards, and reporting tools. •Experience with financial governance, budget tracking, and OPEX management. •Ability to influence stakeholders, drive alignment, and communicate clearly at all levels. •Strong organizational, planning, and execution skills with a proactive mindset. •Familiarity with technology platforms such as Microsoft Suite, Slack, AirTable, Tableau, SmartSheet, CMMS, workflow tools, analytics dashboards, or similar. •A passion for continuous improvement, operational excellence, and structured problem solving. **Benefits of working at CBRE** •Competitive Starting salary between (depending on knowledge and experience); •Laptop and iPhone; •Commuter allowance; •Fixed pension scheme and optional collective health and home insurance; •8,33% holiday pay, 25 fixed days of leave, 12 ADV days for full-time (40 hours) employment, up to 10 days of leave to be purchased, and 2 bonus days if you haven’t been ill for 1 year; •Extensive development opportunities through the GWS Academy or external trainers. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)